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2024 - Contact Centre Best Practice Research Survey |
Welcome
Welcome! This survey is for those working as Senior Leader in Australia’s contact centre industry. You may be a Contact Centre Manager, Operations Manager, Head of Contact Centre, GM or similar.
Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.
Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.
A couple of quick things to note:
- We expect this survey to take 30-40 minutes to complete. Some sections and questions you will skip depending on your answers.
- The progress bar on the survey is generally inaccurate (based on the above point). You'll like finish the survey before reaching the final question number.
- To thank you for your time, we will send you a $50 gift voucher for completing the survey.
All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy