Gambling Contact Officer (GCO) Annual Training - Industry Consultation Survey

Thank you for taking part in this survey. Your input is essential in shaping the content and structure of the Gambling Contact Officer (GCO) Annual Training workshop, ensuring it remains relevant, practical, and aligned with the ACT Gambling and Racing Commission’s public health approach to gambling harm prevention. Access Recognised Training Australia is conducting this survey in collaboration with the ACT Gambling and Racing Commission.

This survey will take approximately 10-15 minutes to complete.

Question Title

* 1. What is your role?

Gambling Contact Officer (GCO)

Licensed Club Representative

ClubsACT Representative

ACT Gambling Support Service

Casino Canberra Representative

TABCORP ACT Representative

Other (please specify)

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* 2. How long have you been in this role?

Less than 1 year

1-3 years

3-5 years

Over 5 years

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* 3. How familiar are you with the ACT Gambling and Racing Commission’s public health approach to gambling harm prevention?

Very familiar

Somewhat familiar

Not familiar

Question Title

* 4. What are the most effective strategies your organisation currently uses to prevent gambling harm? (select all that apply).

Self-exclusion processes

Staff training on responsible gambling

Signage and flyers promoting responsible gambling

Availability and visibility of Gambling Contact Officers (GCOs)

Gambling help safe room

Provision of information on gambling help services (e.g., hotlines, websites)

Monitoring and intervention based on gambling activity

Offering gambling harm awareness programs for patrons

Other (please specify)

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* 5. In your opinion, what are the key challenges in implementing gambling harm prevention strategies?

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* 6. Which topics do you believe should be prioritised in the upcoming GCO training? (Please rank all eleven (11) topics, from most important (top) and least important (bottom), by arranging them in your preferred order).

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* 7. Are there any other topics you would like to see covered in the annual GCO Training?

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* 8. What specific skills or knowledge do you believe would help GCOs perform their role more effectively?

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* 9. Are there any areas of the current GCO training that you feel need improvement or additional focus?

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* 10. Do you believe that including a lived experience presenter, such as Markus Fischer, continues to add value to the GCO training?

Yes

Not sure

Gambling Contact Officer (GCO) Annual Training - Industry Consultation Survey

Question Title

* 1. What is your role?

Question Title

* 2. How long have you been in this role?

Question Title

* 3. How familiar are you with the ACT Gambling and Racing Commission’s public health approach to gambling harm prevention?

Question Title

* 4. What are the most effective strategies your organisation currently uses to prevent gambling harm? (select all that apply).

Question Title

* 5. In your opinion, what are the key challenges in implementing gambling harm prevention strategies?

Question Title

* 6. Which topics do you believe should be prioritised in the upcoming GCO training? (Please rank all eleven (11) topics, from most important (top) and least important (bottom), by arranging them in your preferred order).

Question Title

* 7. Are there any other topics you would like to see covered in the annual GCO Training?

Question Title

* 8. What specific skills or knowledge do you believe would help GCOs perform their role more effectively?

Question Title

* 9. Are there any areas of the current GCO training that you feel need improvement or additional focus?

Question Title

* 10. Do you believe that including a lived experience presenter, such as Markus Fischer, continues to add value to the GCO training?

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* 11. In what way does their contribution best add value and/or how do you think their contribution might be improved?

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* 12. If you feel an alternative approach could be more impactful, what suggestions do you have?

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* 13. What other recommendations or suggestions do you have for improving the GCO training content?

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* 14. Would you be willing to participate in a follow-up interview or workshop to provide further input?

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* 15. Please provide your name (Optional)

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* 16. Email address (Optional)