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* 1. The healthcare industry has more than five times the rate of violence than all other industries.

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* 2. OSHA mandates that all healthcare facilities institute workplace violence prevention programs utilizing an emergency action plan.

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* 3. Which if the following should NOT be included in an emergency action plan?

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* 4. One of the first steps a practice should take regarding security policies is to conduct a:

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* 5. Some of the key warning signs of workplace violence include:

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* 6. There should be a point of contact for reporting workplace violence in order for an investigation process to be fair and thorough to all involved.