Customer Satisfaction Survey Question Title * 1. Did your child attend BASCOL Fall or Summer Program? Fall - School Year Summer Site (Location) Question Title * 2. What was your child/ren schedule if they attended the fall program? AM PM AMPM SHO PLUS FULL DAYS Comments Question Title * 3. How would you rate the following? Excellent Good Fair Poor Not Applicable BASCOL has met my child care needs. BASCOL has met my child care needs. Excellent BASCOL has met my child care needs. Good BASCOL has met my child care needs. Fair BASCOL has met my child care needs. Poor BASCOL has met my child care needs. Not Applicable My child/ren enjoy their time at BASCOL. My child/ren enjoy their time at BASCOL. Excellent My child/ren enjoy their time at BASCOL. Good My child/ren enjoy their time at BASCOL. Fair My child/ren enjoy their time at BASCOL. Poor My child/ren enjoy their time at BASCOL. Not Applicable My child/ren is/are safe and BASCOL's security procedures are followed. My child/ren is/are safe and BASCOL's security procedures are followed. Excellent My child/ren is/are safe and BASCOL's security procedures are followed. Good My child/ren is/are safe and BASCOL's security procedures are followed. Fair My child/ren is/are safe and BASCOL's security procedures are followed. Poor My child/ren is/are safe and BASCOL's security procedures are followed. Not Applicable BASCOL policies outlined in parent handbook are practiced. BASCOL policies outlined in parent handbook are practiced. Excellent BASCOL policies outlined in parent handbook are practiced. Good BASCOL policies outlined in parent handbook are practiced. Fair BASCOL policies outlined in parent handbook are practiced. Poor BASCOL policies outlined in parent handbook are practiced. Not Applicable Comments Question Title * 4. How approachable and helpful are the following BASCOL personnel to you? Excellent Good Fair Poor Site Director Site Director Excellent Site Director Good Site Director Fair Site Director Poor Site Staff working with your child Site Staff working with your child Excellent Site Staff working with your child Good Site Staff working with your child Fair Site Staff working with your child Poor Accounting/Billing Department Accounting/Billing Department Excellent Accounting/Billing Department Good Accounting/Billing Department Fair Accounting/Billing Department Poor Office Staff Office Staff Excellent Office Staff Good Office Staff Fair Office Staff Poor Program Manager Program Manager Excellent Program Manager Good Program Manager Fair Program Manager Poor Executive Director Executive Director Excellent Executive Director Good Executive Director Fair Executive Director Poor Comments Question Title * 5. How would you rate the following? Excellent Good Fair Poor Not Applicable Child is greeted and feels welcomed Child is greeted and feels welcomed Excellent Child is greeted and feels welcomed Good Child is greeted and feels welcomed Fair Child is greeted and feels welcomed Poor Child is greeted and feels welcomed Not Applicable Quality and Variety of Activities offered Quality and Variety of Activities offered Excellent Quality and Variety of Activities offered Good Quality and Variety of Activities offered Fair Quality and Variety of Activities offered Poor Quality and Variety of Activities offered Not Applicable Quality of information I receive about my child's day Quality of information I receive about my child's day Excellent Quality of information I receive about my child's day Good Quality of information I receive about my child's day Fair Quality of information I receive about my child's day Poor Quality of information I receive about my child's day Not Applicable Convenience of Schedule Convenience of Schedule Excellent Convenience of Schedule Good Convenience of Schedule Fair Convenience of Schedule Poor Convenience of Schedule Not Applicable Field Trips Field Trips Excellent Field Trips Good Field Trips Fair Field Trips Poor Field Trips Not Applicable Comments Question Title * 6. Please answer the following questions: Yes No Do you plan to enroll your child in BASCOL next school year/summer? Do you plan to enroll your child in BASCOL next school year/summer? Yes Do you plan to enroll your child in BASCOL next school year/summer? No Would you recommend our program to others? Would you recommend our program to others? Yes Would you recommend our program to others? No Are there adequate advertisements for BASCOL Programs? Are there adequate advertisements for BASCOL Programs? Yes Are there adequate advertisements for BASCOL Programs? No Comments Question Title * 7. What does your child enjoy most at BASCOL? Question Title * 8. What does your child enjoy least at BASCOL? Question Title * 9. What suggestions or recommendations do you have to further enhance our programs? Question Title * 10. Contact Information (Optional) Name: Address: Cell Number: E-mail Address: Done