DUO Broadband new customer satisfaction checklist

As a new customer your satisfaction is our top priority. That's why we're asking for your feedback. Please fill out the survey below and let your response help us improve our service.

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* 1. Personal information:
DUO Broadband is committed to maintaining the security of your confidential information. Your name and number are required so that we can research your issue and to help optimize your service.

Name: *

City/Town:

Phone Number: *

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* 2. How did you make your service request?

In person

By telephone

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* 3. The way your request was handled by personnel in our business office

Excellent (personnel was courteous, professional and efficient)

Good

Fair

Poor (personnel was unfriendly, unprofessional and slow)

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* 4. The customer service representative's knowledge and ability to introduce and explain all of our services to you

Excellent (very knowledgeable and informative)

Good

Fair

Poor (did not introduce any new services)

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* 5. From the time your installation fees were paid, rate our response time to complete your request

Excellent (faster than expected)

Good

Fair

Poor (unacceptably slow)

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* 6. The attitude of your installer

Excellent (installer was friendly, prompt, helpful and professional)

Good

Fair

Poor (installer was rude and unconcerned with quality)

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* 7. The overall workmanship on your installation

Excellent (equipment is working, area is cleaned up, wiring is neat)

Good

Fair

Poor (still having trouble with service, sloppy workmanship)

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* 8. The company's overall service so far

Excellent

Good

Fair

Poor

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* 9. The company's ability to provide you with the services you want

Excellent (Duo County Telecom has everything I need)

Good

Fair

Poor (there are several services I would like to have that Duo County Telecom does not yet offer)

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* 10. Did the staff member give you their name?

Yes

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* 11. Did the staff member thank you for your business?

Yes

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* 1. Personal information: DUO Broadband is committed to maintaining the security of your confidential information. Your name and number are required so that we can research your issue and to help optimize your service.

Question Title

* 2. How did you make your service request?

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* 3. The way your request was handled by personnel in our business office

Question Title

* 4. The customer service representative's knowledge and ability to introduce and explain all of our services to you

Question Title

* 5. From the time your installation fees were paid, rate our response time to complete your request

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* 6. The attitude of your installer

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* 7. The overall workmanship on your installation

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* 8. The company's overall service so far

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* 9. The company's ability to provide you with the services you want

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* 10. Did the staff member give you their name?

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* 11. Did the staff member thank you for your business?

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* 12. Please make any comments concerning service or procedures that you feel would help us serve our members better:

* 1. Personal information:
DUO Broadband is committed to maintaining the security of your confidential information. Your name and number are required so that we can research your issue and to help optimize your service.