1. My phone calls were returned within 24 hours.
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2. I was satisfied with the translation/interpretation services I received.
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3. I was escorted to my exam room within 20 minutes or less of my scheduled appointment time.
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4. Staff was knowledgeable about TB.
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5. Staff clearly explained the reason for my TB visit.
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7. I was provided clear instructions on follow-up steps.
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8. I feel that my confidentiality was respected.
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9. Staff was sensitive to my cultural and ethnic background.
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10. The TB clinic rooms were clean.
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11. Staff members conducted themselves in a professional manner.
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12. I was treated well by staff.
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13. Overall, I am satisfied with the services I received in the TB clinic.
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