Involved Customer Expense Policy Consultation Survey

When you’re taking part in a customer panel, you shouldn’t be out of pocket – and the cost of getting to us shouldn’t stop you from having your say either. So, we’re updating our ‘involved customer expense policy’ (a policy for covering your costs when you volunteer with us).

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* 1. Did you know we had a 'involved customer expense policy'?

Yes

I've heard of it, don't know what it includes

I know what you offer customers when they join a customer group, but I didn't know it was a policy

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* 2. Where would you go to find this information if you were looking for it?

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* 3. Did you know that we will cover the costs of care for dependents (child/adult with care needs) or travel (e.g. mileage or a taxi) when you join a customer group:

Yes

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* 4. Do you think we should cover the costs of anything else? E.g. internet or phone data, the cost of missing work, digital devices to join online groups?

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* 5. Do you think we should have incentives/ rewards to encourage people to get involved?

Yes

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* 6. If yes, choose one option that would encourage you to come along? (We normally offer around £20)

Vouchers e.g. Amazon, Sainsbury's, Argos, B&M, ASOS - you choose where you spend it

Awards

Events as a 'thank you' e.g. group trips to the cinema

Ad hoc appreciation gifts e.g. a birthday gift of flowers, Christmas lunch

Funding training and qualifications e.g a course from Macclesfield College

Funding for conferences

One off financial payment as a 'thank you'

(The equivalent to a )A kind of "salary" if you join a regular customer group

A charity donation from us

Other (please specify)

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* 7. How much money/ value of a voucher would you expect as a 'thank you' for joining a regular meeting?

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* 8. What barriers stop you from joining our customer groups?

The time - I can only do during the day

The time - I can only do during the evening or weekends

I can't get there - cost of bus/taxi

I have caring responsibilities

Too tired after work and other responsibilities!

Other (add your own options!)

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* 9. Where should we share the policy?

Social media

Newsletter

website

With all involved customers (people who join our panels or complete surveys)

With all customers, even if they haven't told us they want to 'get involved'

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* 10. Is the policy easy to read?

Yes

Tell us more

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* 11. Would you like to find out more about one of our customer groups?

Challenge Group

Grounds Maintenance Residents Group

Damp and Mould Customer Panel

Asset Management Monitoring Group

Scrutiny Panel

Mystery Customer

Digital Panel - receive the occassional survey

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* 12. Your information if you want to enter the prize draw (£50)

Name

Address

Address 2

City/Town

Postal Code

Email Address

Phone Number