ACMPE Article Assessment - Leading, guiding and nurturing through change: An essential capability for healthcare leaders

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* 1. What are the four factors represented in the change formula (DxVxF>R)?

D = the level of Demand with the status quo; V = Vision and desirability of the proposed change; F = First steps of change; R = the resistance or cost of changing

D = the level of Dissatisfaction with the status quo; V = Vision and desirability of the proposed change; F = First steps and practicality of the change; R = Resistance or cost of changing

D = the level of Distrust with the status quo; V = Vision and desirability of the proposed change; F = First steps and practicality of the change; R = Resistance or cost of changing

None of the above

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* 2. The natural desire to please all stakeholders can lead toward circuitous and seemingly endless discussions and negotiations to reach a decision.

True

False

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* 3. What are the two questions often used when initiating the process consulting approach?

“How would you describe what’s been happening today?”

“How do you know this is a problem?”

“Where are the easy wins?”

A and B

None of the above

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* 4. The ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) model from Prosci Research can be used to systematically approach:

Significant changes in personal, professional, organizational or community life

Insignificant changes in personal, professional, organizational or community life

When you need to make a quick change

When no change is needed

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* 5. The SBAR (Situation, Background, Assessment and Recommendation) technique should only be used for making clinical decisions.

True

False

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* 6. Which change management approach best lends itself to improving morale?

SBAR

Appreciative Inquiry

ADKAR

Process Consulting

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