Salmo Community Services - Participant Satisfaction Questionnaire
1.
Were you seen as promptly as you felt was necessary?
Yes - promptly enough for me
Satisfactory - There were some delays, but it was okay for me
No - The delay was too long for me
Please comment on your experience
2.
What kind of reception did you receive at Salmo Community Services?
Great - People were friendly, welcoming and professional - I felt very welcome
Good - People were friendly, welcoming and professional
Satisfactory - People treated me with respect but I needed more
Not satisfactory - I did not feel heard or respected
Terrible - my experience was bad
Other (please specify)
3.
How many times have you seen your counsellor?
I never did see a counsellor
1 - 3 times over the last year
4 - 9 times over the last year
10 or more times over the last year
which counsellor did you see?
4.
What kind of session have you attended?
Individual sessions
Family sessions
Group
Other (please specify)
5.
How clearly do you feel your counsellor understands you and the issues you are facing?
Very clearly, completely understands me
Clearly understood
Partially, some understanding
Not very clearly, little understanding
Other (please specify)
6.
How helpful is counselling for you?
Extremely valuable
Very valuable
Somewhat valuable
Not so valuable
Not at all valuable
Other (please specify)
7.
If a friend were in need of similar help, would you recommend our service to them?
Yes, definitely
Yes, probably
undecided
No, not likely
No, absolutely not
Other (please specify)
8.
Please let us know what has worked well for you during your sessions at Salmo Community Services
I felt heard and understood
I did not feel understood
Other (please specify)
9.
While receiving service, what DID NOT work well for you? why?
There were things I feel could have been done better
Everything went well, I have no input
Other (please specify)
10.
Please check all that apply and please feel free to send us further comments via email at info@scrs.ca
Everything was wonderful and I am completely happy with the services I received
I am satisfied with the services I received
Some things could have been done better
I am dissatisfied or disappointed with the services I received.
I am unable to commit to services at this time (and will contact the agency when I am ready)
Other (please specify)
Current Progress,
0 of 10 answered