Aquamoves Gym Member Survey May 2016

Aquamoves is seeking your feedback, thoughts and ideas about our gym to assist with evaluation and future planning.

The Aquamoves Gym Members Survey is a good opportunity for you to have your say and takes no more than five minutes to complete.

All data received will be treated with the utmost confidentiality and will be non-identifiable.

We thank you for your time and appreciate your feedback.

Question Title

* 1. How long have you been an Aquamoves gym member??

0-6 months

7-12 months

1-2 Years

2-5 Years

5-10 years

10-15 years

15 years plus

Other (please specify)

Question Title

* 2. How long ago was your most recent gym assessment and program?

0-6 Weeks

7-12 weeks

3-6 months

7-12 months

1-2 years

More than 2 years

Never

Other (please specify)

Question Title

* 3. How often do you get an Aquamoves Gym Instructor to update your gym program?

0-6 Weeks

7-12 weeks

3-6 months

7-12 months

1-2 years

More than 2 years

Never

Other (please specify)

Question Title

* 4. If you have not had a program written for you by an Aquamoves Gym Instructor, please indicate why this is the case.

I like to do my own workout.

I didn't know it was a complimentary option as part of my gym membership.

I didn't know how to go about booking in for an assessment and program.

I can't get a booking at a time that suits me.

N/A

Other (please specify)

Question Title

* 5. For each of the items listed, please indicate HOW IMPORTANT they are to you.

	Very low	Low	Neutral	High	Very high
The cleanliness of the gym.	The cleanliness of the gym. Very low	The cleanliness of the gym. Low	The cleanliness of the gym. Neutral	The cleanliness of the gym. High	The cleanliness of the gym. Very high
The variety of gym equipment.	The variety of gym equipment. Very low	The variety of gym equipment. Low	The variety of gym equipment. Neutral	The variety of gym equipment. High	The variety of gym equipment. Very high
Not waiting to use equipment at peak times.	Not waiting to use equipment at peak times. Very low	Not waiting to use equipment at peak times. Low	Not waiting to use equipment at peak times. Neutral	Not waiting to use equipment at peak times. High	Not waiting to use equipment at peak times. Very high
Level of customer service provided by gym instructors.	Level of customer service provided by gym instructors. Very low	Level of customer service provided by gym instructors. Low	Level of customer service provided by gym instructors. Neutral	Level of customer service provided by gym instructors. High	Level of customer service provided by gym instructors. Very high

Other (please specify)

Question Title

* 6. For each of the areas listed, please indicate your LEVEL OF SATISFACTION in relation to the Aquamoves gym.

	Very low	Low	Neutral	High	Very high
The cleanliness of the gym and equipment.	The cleanliness of the gym and equipment. Very low	The cleanliness of the gym and equipment. Low	The cleanliness of the gym and equipment. Neutral	The cleanliness of the gym and equipment. High	The cleanliness of the gym and equipment. Very high
The variety of gym equipment.	The variety of gym equipment. Very low	The variety of gym equipment. Low	The variety of gym equipment. Neutral	The variety of gym equipment. High	The variety of gym equipment. Very high
Not waiting to use equipment at peak times.	Not waiting to use equipment at peak times. Very low	Not waiting to use equipment at peak times. Low	Not waiting to use equipment at peak times. Neutral	Not waiting to use equipment at peak times. High	Not waiting to use equipment at peak times. Very high
Level of customer service provided by gym instructors.	Level of customer service provided by gym instructors. Very low	Level of customer service provided by gym instructors. Low	Level of customer service provided by gym instructors. Neutral	Level of customer service provided by gym instructors. High	Level of customer service provided by gym instructors. Very high

Other (please specify)

Question Title

* 7. For each of the items listed below, please indicate HOW IMPORTANT you feel they are in a Gym Instructor's role?

	Very low	Low	Neutral	High	Very high
Assisting you with questions you have about your program.	Assisting you with questions you have about your program. Very low	Assisting you with questions you have about your program. Low	Assisting you with questions you have about your program. Neutral	Assisting you with questions you have about your program. High	Assisting you with questions you have about your program. Very high
Assisting you with spotting.	Assisting you with spotting. Very low	Assisting you with spotting. Low	Assisting you with spotting. Neutral	Assisting you with spotting. High	Assisting you with spotting. Very high
Providing feedback on ways to improve your workout technique.	Providing feedback on ways to improve your workout technique. Very low	Providing feedback on ways to improve your workout technique. Low	Providing feedback on ways to improve your workout technique. Neutral	Providing feedback on ways to improve your workout technique. High	Providing feedback on ways to improve your workout technique. Very high
Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be.	Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be. Very low	Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be. Low	Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be. Neutral	Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be. High	Providing great customer service. E.g. Greeting you upon arrival and making the gym a friendly and welcoming place to be. Very high
Writing personalised programs to help you achieve your goals.	Writing personalised programs to help you achieve your goals. Very low	Writing personalised programs to help you achieve your goals. Low	Writing personalised programs to help you achieve your goals. Neutral	Writing personalised programs to help you achieve your goals. High	Writing personalised programs to help you achieve your goals. Very high
Ensuring the gym is safe and tidy.	Ensuring the gym is safe and tidy. Very low	Ensuring the gym is safe and tidy. Low	Ensuring the gym is safe and tidy. Neutral	Ensuring the gym is safe and tidy. High	Ensuring the gym is safe and tidy. Very high

Question Title

* 8. Overall how satisfied are you with the Aquamoves gym?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

Other (please specify)

Question Title

* 1. How long have you been an Aquamoves gym member??

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* 2. How long ago was your most recent gym assessment and program?

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* 3. How often do you get an Aquamoves Gym Instructor to update your gym program?

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* 4. If you have not had a program written for you by an Aquamoves Gym Instructor, please indicate why this is the case.

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* 5. For each of the items listed, please indicate HOW IMPORTANT they are to you.

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* 6. For each of the areas listed, please indicate your LEVEL OF SATISFACTION in relation to the Aquamoves gym.

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* 7. For each of the items listed below, please indicate HOW IMPORTANT you feel they are in a Gym Instructor's role?

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* 8. Overall how satisfied are you with the Aquamoves gym?

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* 9. Do you have any further comments that could assist with Aquamoves improving our gym service?