Accessible Attributes Check List for Tourism Businesses

Information about accessible services and programs is key to providing good customer service and helping guests determine if your business meets their individual needs. Accessibility attributes indicate whether your business’ parking, entrance, public spaces, elevator, services, and programs are accessible for people with mobility needs, visual and/or hearing requirements, or for people with diverse cognitive or sensory abilities.

The purpose of this self-assessment check list is to provide accurate information about your business’ accessibility, which will form part of your listing on www.hellobc.com. No rating will be applied. If you are unsure if your business meets one or more of the attributes, we recommend that you leave this field blank. Please don’t guess. 

This accessible attributes check-list was developed after a review and evaluation of work done by a number of other organizations and jurisdictions. These included the Rick Hansen Foundation, Google My Business, AirBnB, Quebec (Keroul), Australia (Travability), Visit England, as well as input from subject matter experts such as TOTA’s Accessibility Specialist, Spinal Cord Injury BC, Canadian National Institute for the Blind (CNIB), a representative from the Provincial Deaf and Hard of Hearing Services, Autism BC, Canucks Autism Network, Community Living Society BC, Inclusion BC, the Alzheimer’s Society of BC, the European Network for Accessible Tourism, and BC’s Accessibility Secretariat.

The measurement guidelines contained throughout this document for structures are in accordance with the British Columbia Building Code 2012 and the BC Building Access Handbook 2014. BC Building Codes change from time to time. Builders should not use the attributes contained within this document in the development of their plans and should refer to the most recent BC Building Code and Accessibility Handbook.