Arizona Civil Legal Needs Community Survey

Help us improve civil legal services!

Civil legal organizations in Arizona seek your input to increase their ability to meet the civil legal needs of Arizona's lower income residents. Please complete this survey to assist in improving civil legal services in Arizona.

This survey is being done by the Arizona Legal Steering Committee of the Arizona Bar Foundation (ALSC). The ALSC, administered through the Arizona Bar Foundation, and chaired by Hon. Joseph Kreamer, consists of Community Legal Services, DNA People's Legal Services, and Southern Arizona Legal Aid, Inc., the three Arizona Legal Services providers designated by the national Legal Service Corporation (LSC), as well as their Volunteer Lawyer Programs, and William E. Morris Institute for Justice.

This is not an application for services. To learn more about civil legal services in Arizona, please visit https://www.azlawhelp.org/.

Question Title

* 1. In the last two years, have you had any problems or issues impacting your life, such as problems keeping families together, keeping housing, getting or keeping work, paying bills, or anything affecting your health or well-being?

Yes

Question Title

* 2. In the last two years, have you had any problems or issues in the following areas? Please check all that apply.

Money or debt (being unable to pay money you owe or unfair charges, including bill collectors, bankruptcy, credit, repossession, warranties, loans, medical debt)

Education (discipline, expulsion, suspension, special education, language access, job training, student financial aid)

Employment (firing, unpaid wages, poor working conditions, discrimination, harassment, taxes, employee rights, unfair disciplinary procedures, changes to contract terms)

Family (adoption, custody or visitation, child or spouse support, adult guardianship, name change, parental rights termination, paternity, domestic abuse, support)

Juvenile (neglect or abuse, minor guardianship, emancipation)

Health and mental health (disability, injury or illness, healthcare services and coverage, mental health services, home healthcare and support, long-term care facility, other health or support services)

Housing (eviction or becoming homeless, poor maintenance, discrimination, housing vouchers or subsidized housing, mobile home, foreclosure, unfair mortgage practices, land ownership or title issues)

Income supports (problems with applying for, receiving, or the amount of Social Security retirement, SSI, SSDI, food stamps, Veterans’ benefits, state or local childcare or kinship care supports)

Native American, Native, or Indigenous Rights (any issue in Native nation court or related to Native nation membership)

Licenses (driver’s license issues or reinstatement, occupational licenses)

Immigration (citizenship, legal status, asylum)

End-of-life planning (advance directives, powers of attorney, wills, trust, probate, inheritance)

Incarceration and reentry (criminal record expungement or sealing)

Victim of crime (abuse, civil rights, disability rights, elder abuse, domestic violence, human trafficking, fraud or money scams)

Unfairness by government officials (discriminatory or corrupt treatment by the police or other government official)

Question Title

* 3. For the next questions, please think about the most serious or longest-lasting problem you had in the last two years. Which area was this problem in?

Money or debt

Education

Employment

Family

Juvenile

Health and mental health

Housing

Income supports

Native American, Native, or Indigenous Rights

Licenses

Immigration

End-of-life planning

Incarceration and reentry

Victim of crime

Unfairness by government oﬀicials

Comments about your problem

Question Title

* 4. How serious was your problem from 1, the least serious, to 10, the most serious?

1 - least serious

10 - most serious

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. Did you experience any of the following because of this problem? Select all that apply.

Ill-health or injury, physical or mental

High levels of stress

Damage to a family relationship

Being harassed, threatened, or assaulted

Damage to your property

Loss of employment

Having to move

Loss of money

Fear or loss of confidence

Other (please specify)

None of the above

Question Title

* 6. Did you get information from any of the following sources to help you understand or fix the problem? Select all that apply.

A website or “app”

A leaflet, book, or self-help guide

Newspapers or magazines

Television, video, or radio

Other (please specify)

None of the above

Question Title

* 7. Did you get information, advice, or representation from any person or organization to help you understand or fix the problem? Select all that apply.

Family or friends

Lawyer or attorney

Court, government body, or police

Trade union or employer

Religious or community leader or organization

Non-profit or community organization

Other (please specify)

I didn't get help or information

Question Title

* 8. Did anyone involved make a claim to a court, agency, or government body to help solve the problem?

Yes, I requested the help by starting a claim

Yes, I responded to a claim someone else started

No, I did not start or respond to a court, agency, or government action

I don't know

Question Title

* 9. Is the problem still happening or done with?

Still happening

Too early to say

Done with - problem continues, but have given up trying to fix or resolve it

Done with - problem fixed or resolved

Question Title

* 10. If the problem is done with, what best describes how it ended?

Court decision

Decision or intervention by an agency or other formal authority

Mediation, conciliation, or arbitration

Action by another person or organization

Agreement between you and the other side

The other side did what you wanted

You did what the other side wanted

You moved away from the problem (like moved homes, changed jobs)

The problem sorted itself out

You and/or all other sides gave up trying to fix the problem

Other (please specify)

None of the above

Question Title

* 11. How much do you agree or disagree with the following statements?

	Strongly Agree	Agree	Disagree	Strongly Disagree	Does not apply / I don't know
I knew where to get good information and advice.	I knew where to get good information and advice. Strongly Agree	I knew where to get good information and advice. Agree	I knew where to get good information and advice. Disagree	I knew where to get good information and advice. Strongly Disagree	I knew where to get good information and advice. Does not apply / I don't know
The process was fair.	The process was fair. Strongly Agree	The process was fair. Agree	The process was fair. Disagree	The process was fair. Strongly Disagree	The process was fair. Does not apply / I don't know
I got to explain my position.	I got to explain my position. Strongly Agree	I got to explain my position. Agree	I got to explain my position. Disagree	I got to explain my position. Strongly Disagree	I got to explain my position. Does not apply / I don't know
I understood my legal rights and responsibilities.	I understood my legal rights and responsibilities. Strongly Agree	I understood my legal rights and responsibilities. Agree	I understood my legal rights and responsibilities. Disagree	I understood my legal rights and responsibilities. Strongly Disagree	I understood my legal rights and responsibilities. Does not apply / I don't know
I was treated with respect.	I was treated with respect. Strongly Agree	I was treated with respect. Agree	I was treated with respect. Disagree	I was treated with respect. Strongly Disagree	I was treated with respect. Does not apply / I don't know
I was confident I could get a fair result.	I was confident I could get a fair result. Strongly Agree	I was confident I could get a fair result. Agree	I was confident I could get a fair result. Disagree	I was confident I could get a fair result. Strongly Disagree	I was confident I could get a fair result. Does not apply / I don't know
Processes and decisions were clearly explained.	Processes and decisions were clearly explained. Strongly Agree	Processes and decisions were clearly explained. Agree	Processes and decisions were clearly explained. Disagree	Processes and decisions were clearly explained. Strongly Disagree	Processes and decisions were clearly explained. Does not apply / I don't know
I got all the help I needed.	I got all the help I needed. Strongly Agree	I got all the help I needed. Agree	I got all the help I needed. Disagree	I got all the help I needed. Strongly Disagree	I got all the help I needed. Does not apply / I don't know
Any loss or harm, like to money or relationships, has been fixed or made good.	Any loss or harm, like to money or relationships, has been fixed or made good. Strongly Agree	Any loss or harm, like to money or relationships, has been fixed or made good. Agree	Any loss or harm, like to money or relationships, has been fixed or made good. Disagree	Any loss or harm, like to money or relationships, has been fixed or made good. Strongly Disagree	Any loss or harm, like to money or relationships, has been fixed or made good. Does not apply / I don't know
The problem was fixed quickly.	The problem was fixed quickly. Strongly Agree	The problem was fixed quickly. Agree	The problem was fixed quickly. Disagree	The problem was fixed quickly. Strongly Disagree	The problem was fixed quickly. Does not apply / I don't know
The problem won't happen again.	The problem won't happen again. Strongly Agree	The problem won't happen again. Agree	The problem won't happen again. Disagree	The problem won't happen again. Strongly Disagree	The problem won't happen again. Does not apply / I don't know
The outcome was fair to everybody involved.	The outcome was fair to everybody involved. Strongly Agree	The outcome was fair to everybody involved. Agree	The outcome was fair to everybody involved. Disagree	The outcome was fair to everybody involved. Strongly Disagree	The outcome was fair to everybody involved. Does not apply / I don't know
I got the result I wanted.	I got the result I wanted. Strongly Agree	I got the result I wanted. Agree	I got the result I wanted. Disagree	I got the result I wanted. Strongly Disagree	I got the result I wanted. Does not apply / I don't know
The outcome was much the same as for other people in similar situations.	The outcome was much the same as for other people in similar situations. Strongly Agree	The outcome was much the same as for other people in similar situations. Agree	The outcome was much the same as for other people in similar situations. Disagree	The outcome was much the same as for other people in similar situations. Strongly Disagree	The outcome was much the same as for other people in similar situations. Does not apply / I don't know

Other (please specify)

Question Title

* 12. Did you, your family, or friends have to pay for any of the following to fix the problem?

Lawyer, attorney, or other advisor fees

Court, mediation, or other administrative fees

Forms or document preparation

Telephone calls and correspondence

Collecting information or getting evidence

Travel (for example, bus fare or gas to visit an advisor)

Lost business or salary from taking time off work (for example, to get advice)

Bribes or kick-backs

Other (please specify, like childcare)

None of the above

Question Title

* 13. Apart from family or friends, did anyone or any organization pay or pay part of the costs listed above?

Yes

Question Title

* 14. How hard was it to get help with your problem?

Very easy

Easy

Hard

Very hard

I did not get help

Question Title

* 15. Did you ask for help from anyone who could not help you?

Yes

Comments

Question Title

* 16. Did you get help from legal aid?

Yes, Community Legal Services (CLS)

Yes, DNA People's Legal Services (DNA)

Yes, Southern Arizona Legal Services, Inc. (SALA)

Yes, William E. Morris Institute for Justice (MIJ)

Other (please specify)

No, I did not get help from legal aid

Question Title

* 17. Did you pay anyone to help you complete forms or documents related to the problem?

Yes

Question Title

* 18. How helpful was any help or legal advice you received?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

I did not receive any help

Question Title

* 19. If you didn’t get advice or help, why didn’t you get help to fix the problem? Check all that apply.

Problem was fixed before I got help

I didn't think I needed advice or help

The problem wasn't important enough

I worried about the time it would take

I worried about the cost

Help was too far away

It was too stressful

I worried it would hurt my relationship with other side

I was scared to take action or get advice

I didn’t know where or how to get advice

I didn’t think it would make any difference to get help

I tried getting advice before and it wasn't useful

Other (please specify)

None of the above

Question Title

* 20. Did you, your family, or friends contact or receive contact from any of the following to resolve the problem?

A form creator

A notario or notario publico

Emails, calls, or letters offering help you did not ask for (like offers to pay your mortgage for you)

Other (please specify)

None of the above

Question Title

* 21. What best describes the problem? Select all that apply.

Bad luck / part of life

Bureaucratic

Family or private matter

Legal

Political

Social or community matter

Economic

None of the above