ARIN Services Prioritization Survey

Community and customer feedback is incredibly important to us at ARIN. Periodically we ask the community to provide input to help us determine how to prioritize our development to meet customer needs.

This survey is to assess community sentiment regarding potential improvements to ARIN services and will be used to help set our priorities in 2023 and beyond.

Question Title

* 1. Routing Security enhancements and advanced functionality

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Resource Public Key Infrastructure (RPKI)	Resource Public Key Infrastructure (RPKI) Extremely important	Resource Public Key Infrastructure (RPKI) Very important	Resource Public Key Infrastructure (RPKI) Somewhat important	Resource Public Key Infrastructure (RPKI) Not so important	Resource Public Key Infrastructure (RPKI) Not at all important
Internet Routing Registry (IRR)	Internet Routing Registry (IRR) Extremely important	Internet Routing Registry (IRR) Very important	Internet Routing Registry (IRR) Somewhat important	Internet Routing Registry (IRR) Not so important	Internet Routing Registry (IRR) Not at all important
RPKI/IRR Integrations	RPKI/IRR Integrations Extremely important	RPKI/IRR Integrations Very important	RPKI/IRR Integrations Somewhat important	RPKI/IRR Integrations Not so important	RPKI/IRR Integrations Not at all important
RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers	RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers Extremely important	RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers Very important	RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers Somewhat important	RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers Not so important	RFC 8181 Full Support - ARIN Publication Service for Delegated RPKI Customers Not at all important

Question Title

* 2. Strengthening tools and infrastructure

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Reducing technical debt for ARIN's services infrastructure	Reducing technical debt for ARIN's services infrastructure Extremely important	Reducing technical debt for ARIN's services infrastructure Very important	Reducing technical debt for ARIN's services infrastructure Somewhat important	Reducing technical debt for ARIN's services infrastructure Not so important	Reducing technical debt for ARIN's services infrastructure Not at all important
Improvements to allow continuous software deployment	Improvements to allow continuous software deployment Extremely important	Improvements to allow continuous software deployment Very important	Improvements to allow continuous software deployment Somewhat important	Improvements to allow continuous software deployment Not so important	Improvements to allow continuous software deployment Not at all important

Question Title

* 3. Supporting multi-lingual content and services

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Policy Development Process and Number Resource Policy Manual	Policy Development Process and Number Resource Policy Manual Extremely important	Policy Development Process and Number Resource Policy Manual Very important	Policy Development Process and Number Resource Policy Manual Somewhat important	Policy Development Process and Number Resource Policy Manual Not so important	Policy Development Process and Number Resource Policy Manual Not at all important
Announcements and web content	Announcements and web content Extremely important	Announcements and web content Very important	Announcements and web content Somewhat important	Announcements and web content Not so important	Announcements and web content Not at all important

Question Title

* 4. Enhance information security/ industry compliance

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
SOC 2 for various ARIN services	SOC 2 for various ARIN services Extremely important	SOC 2 for various ARIN services Very important	SOC 2 for various ARIN services Somewhat important	SOC 2 for various ARIN services Not so important	SOC 2 for various ARIN services Not at all important
Enforce Two-factor Authentication (2FA) on ARIN customer accounts	Enforce Two-factor Authentication (2FA) on ARIN customer accounts Extremely important	Enforce Two-factor Authentication (2FA) on ARIN customer accounts Very important	Enforce Two-factor Authentication (2FA) on ARIN customer accounts Somewhat important	Enforce Two-factor Authentication (2FA) on ARIN customer accounts Not so important	Enforce Two-factor Authentication (2FA) on ARIN customer accounts Not at all important

Question Title

* 5. Directory services improvements

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Whois/RDAP/Reg RWS parity	Whois/RDAP/Reg RWS parity Extremely important	Whois/RDAP/Reg RWS parity Very important	Whois/RDAP/Reg RWS parity Somewhat important	Whois/RDAP/Reg RWS parity Not so important	Whois/RDAP/Reg RWS parity Not at all important
Show RSA/LRSA status in Whois/RDAP/Reg RWS	Show RSA/LRSA status in Whois/RDAP/Reg RWS Extremely important	Show RSA/LRSA status in Whois/RDAP/Reg RWS Very important	Show RSA/LRSA status in Whois/RDAP/Reg RWS Somewhat important	Show RSA/LRSA status in Whois/RDAP/Reg RWS Not so important	Show RSA/LRSA status in Whois/RDAP/Reg RWS Not at all important
Add URL for Abuse contact to Whois/RDAP/Reg RWS	Add URL for Abuse contact to Whois/RDAP/Reg RWS Extremely important	Add URL for Abuse contact to Whois/RDAP/Reg RWS Very important	Add URL for Abuse contact to Whois/RDAP/Reg RWS Somewhat important	Add URL for Abuse contact to Whois/RDAP/Reg RWS Not so important	Add URL for Abuse contact to Whois/RDAP/Reg RWS Not at all important

Question Title

* 6. Shared Whois (SWIP) improvements

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Template parity with ARIN Online	Template parity with ARIN Online Extremely important	Template parity with ARIN Online Very important	Template parity with ARIN Online Somewhat important	Template parity with ARIN Online Not so important	Template parity with ARIN Online Not at all important
Reassignment Report enhancements	Reassignment Report enhancements Extremely important	Reassignment Report enhancements Very important	Reassignment Report enhancements Somewhat important	Reassignment Report enhancements Not so important	Reassignment Report enhancements Not at all important

Question Title

* 7. Improve community engagement tools

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Update Mailing list functionality (threaded discussions, up/down voting)	Update Mailing list functionality (threaded discussions, up/down voting) Extremely important	Update Mailing list functionality (threaded discussions, up/down voting) Very important	Update Mailing list functionality (threaded discussions, up/down voting) Somewhat important	Update Mailing list functionality (threaded discussions, up/down voting) Not so important	Update Mailing list functionality (threaded discussions, up/down voting) Not at all important
Improve customer communication tools in ARIN Online and email service	Improve customer communication tools in ARIN Online and email service Extremely important	Improve customer communication tools in ARIN Online and email service Very important	Improve customer communication tools in ARIN Online and email service Somewhat important	Improve customer communication tools in ARIN Online and email service Not so important	Improve customer communication tools in ARIN Online and email service Not at all important

Question Title

* 8. Enhanced account management

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Define access restrictions for APIs	Define access restrictions for APIs Extremely important	Define access restrictions for APIs Very important	Define access restrictions for APIs Somewhat important	Define access restrictions for APIs Not so important	Define access restrictions for APIs Not at all important
Improve billing account reporting	Improve billing account reporting Extremely important	Improve billing account reporting Very important	Improve billing account reporting Somewhat important	Improve billing account reporting Not so important	Improve billing account reporting Not at all important

Question Title

* 9. Internal support enhancements to improve customer outcomes

	Extremely important	Very important	Somewhat important	Not so important	Not at all important
Improve customer service tools for ARIN staff	Improve customer service tools for ARIN staff Extremely important	Improve customer service tools for ARIN staff Very important	Improve customer service tools for ARIN staff Somewhat important	Improve customer service tools for ARIN staff Not so important	Improve customer service tools for ARIN staff Not at all important
Develop additional training and knowledge self-service tools for ARIN customers	Develop additional training and knowledge self-service tools for ARIN customers Extremely important	Develop additional training and knowledge self-service tools for ARIN customers Very important	Develop additional training and knowledge self-service tools for ARIN customers Somewhat important	Develop additional training and knowledge self-service tools for ARIN customers Not so important	Develop additional training and knowledge self-service tools for ARIN customers Not at all important

Question Title

* 10. Are there items not listed above that you believe ARIN should be working on to benefit our customers or the wider Internet community? If so, please share your thoughts in the comment box below.