AOD Client Satisfaction Survey

Dear Client

Your feedback, including complaints, are important us. The information gathered in these surveys is used to improve our services and is included in our quality improvement strategies. We also use the data gathered (non-identifying) to report to our Board and funding bodies. Any issues or complaints will be addressed as per our Client Complaints Policy.

Typically, this survey takes 5 minutes to complete.

If you have a specific complaint you would like to discuss privately, please email our CEO kellie.friend@toora.org.au or phone 6122 7000.

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* 1. What is your name? (You don't have to tell us, if you want to stay anonymous)

Question Title

* 2. Which Toora Women Inc. drug and alcohol service have you accessed in the last 6 months?

Lesley's Place

Marzenna

Day Program

Outreach

Counselling

Did you use any other Toora services in the last 6 months? (Please specify)

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* 3. How long have you been with Toora for?

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* 4. Our mission is "Safety, Respect and Choice for Women". How satisfied are you that have we fulfilled our mission in attending your and/or your children's needs?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

What can we do to make things better?

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* 5. Overall, how satisfied are you with the support received at Toora so far?

Very satisfied

Satisfied

Neither satisfied or dissatisfied

Dissatisfied

Very dissatisfied

If you are dissatisfied or very dissatisfied, please give us your feedback how we can improve our services

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* 6. Have you noticed any improvement in your life in these areas?

	None	A little	A fair bit	A lot	Not applicable
Mental health	Mental health None	Mental health A little	Mental health A fair bit	Mental health A lot	Mental health Not applicable
Understanding your addiction	Understanding your addiction None	Understanding your addiction A little	Understanding your addiction A fair bit	Understanding your addiction A lot	Understanding your addiction Not applicable
Quality of life	Quality of life None	Quality of life A little	Quality of life A fair bit	Quality of life A lot	Quality of life Not applicable
Ability to engage effectively with services	Ability to engage effectively with services None	Ability to engage effectively with services A little	Ability to engage effectively with services A fair bit	Ability to engage effectively with services A lot	Ability to engage effectively with services Not applicable
Making goals	Making goals None	Making goals A little	Making goals A fair bit	Making goals A lot	Making goals Not applicable
Self care	Self care None	Self care A little	Self care A fair bit	Self care A lot	Self care Not applicable
Creating a safe network	Creating a safe network None	Creating a safe network A little	Creating a safe network A fair bit	Creating a safe network A lot	Creating a safe network Not applicable
Using problem solving techniques	Using problem solving techniques None	Using problem solving techniques A little	Using problem solving techniques A fair bit	Using problem solving techniques A lot	Using problem solving techniques Not applicable
Having a better understanding of yourself	Having a better understanding of yourself None	Having a better understanding of yourself A little	Having a better understanding of yourself A fair bit	Having a better understanding of yourself A lot	Having a better understanding of yourself Not applicable