AM CSAT

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* 1. What is your Account Manager's name?

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* 2. Overall, how satisfied are you with your account manager's responsiveness to your needs?

6 - Better than expected

5

4

3

2

1 - Often disappoints

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* 3. Overall, how satisfied are you with how well prepared your account manager is for interactions with you?

6 - Extremely well prepared, anticipates things

5

4

3

2

1 - 'Winging it' mostly

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* 4. Overall, how satisfied are you that your account manger actively listens to you?

6 - Gets the message right the first time

5

4

3

2

1 - Rarely understands what I mean

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* 5. Overall, how satisfied are you with your account manager's ability to provide you technical information?

6 - Solid resource for me

5

4

3

2

1 - This is a reason for me to go elsewhere

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* 6. Was your issue resolved to your satisfaction?

6 - Yes completely

5

4

3

2

1 - Not at all

Not Applicable

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* 7. Use the space below to tell us what you think and/or how we can improve. Thank you!