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AMSC Student Customer Service Survey 2017

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* 1. What is your gender?

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* 2. What is your classification?

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* 3. Demographics (Optional, but we would like to contact you confidentially to get more data from your answers.)

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* 4. Overall, staff members (Financial Aid Counselors, Librarian, Maintenance Persons, etc.) demonstrate the customer service values: (Respectful, Accessible, Supportive Responsive and Informed)

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* 5. Overall, faculty members (Professors, Lecturers, etc.) demonstrate the customer service values: (Respectful, Accessible, Supportive Responsive and Informed)

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* 6. How satisfied are you with the services received from the following student affairs related areas:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
Admissions Office
Counseling and Disability Services Office
Financial Aid Office
Registrar's Office
Student Outreach & Access (Recruiting) Office
Student Activities Office
TRiO Program Office

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* 7. How satisfied are you with the overall customer service received from the following divisions, if applicable:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
Division of Business and Computer Science
Division of Humanities and Fine Arts
Division of Science, Math, and Health Professions
Division of Social Sciences

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* 8. How satisfied are you with the services received from the following academic related areas:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
Center for Academic Advising & Success (CAAS)
Library
Management Information Systems (computer and email service)
Testing Services Office

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* 9. How satisfied are you with the service received from the following areas relating to business processes:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
AMSC Book Store
Athletics Department
Card Services Office
Cashier Office
Environmental Health and Safety Office
Public Safety
Student Accounts Office

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* 10. How satisfied are you with the physical conditions on campus:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
Computer labs and equipment
Interior friendliness of the campus
External friendliness of the campus
Interior cleanliness (hallways, classrooms, bathrooms, lobbies and other meeting areas )
Lighting and temperature
Environmental Health and Safety Office

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* 11. In your opinion, which AMSC EMPLOYEE (First and Last Name) provides a consistent customer service experience for AMSC?

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* 12. How satisfied are you with the following services:

  Strongly Agree Somewhat Agree Agree Disagree Strongly Disagree No Comment
AMSC Website
External friendliness of the campus
D2L/Brightspace resources and services
Email resources and other social media services
Safety on campus)

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* 13. How satisfied are you that the available technological resources and services have met your needs:

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* 14. How satisfied are you with the proactive communication (For example, emails about events and activities)?

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* 15. What grade would you give overall customer service at AMSC: (“A” = Outstanding; “B” = Very good; “C” = Average; “D” = Below Average and “F”= Very Poor)

 

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* 16. If not mandatory, do you attend campus events? (For example, Graduation Program, Honor's Day, Earth Day, Founder's Day, student activities, and department events?

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* 17. What do you consider to be the most urgent service issue facing AMSC in the future for you?

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* 18. Would you recommend AMSC to potential students?

 

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* 19. If, you selected "no" to the question above, please briefly explain why not?

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* 20. What has been your best experience at AMSC, so far?

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