Fischer Process Industries Survey

	Very Satisified	Satisfied	Somewhat Satisfied	Not Very Satisfied	Unsatisfied
Overall Promptness - quickness at which you received answers to your question or problem.	Overall Promptness - quickness at which you received answers to your question or problem. Very Satisified	Overall Promptness - quickness at which you received answers to your question or problem. Satisfied	Overall Promptness - quickness at which you received answers to your question or problem. Somewhat Satisfied	Overall Promptness - quickness at which you received answers to your question or problem. Not Very Satisfied	Overall Promptness - quickness at which you received answers to your question or problem. Unsatisfied
Outside Sales Representative - knowledge of your company and application, ability to solve your problem.	Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Very Satisified	Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Satisfied	Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Somewhat Satisfied	Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Not Very Satisfied	Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Unsatisfied
Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer.	Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Very Satisified	Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Satisfied	Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Somewhat Satisfied	Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Not Very Satisfied	Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Unsatisfied

Very Satisified

Satisfied

Somewhat Satisfied

Not Very Satisfied

Unsatisfied

Overall Promptness - quickness at which you received answers to your question or problem.

Overall Promptness - quickness at which you received answers to your question or problem. Very Satisified

Overall Promptness - quickness at which you received answers to your question or problem. Satisfied

Overall Promptness - quickness at which you received answers to your question or problem. Somewhat Satisfied

Overall Promptness - quickness at which you received answers to your question or problem. Not Very Satisfied

Overall Promptness - quickness at which you received answers to your question or problem. Unsatisfied

Outside Sales Representative - knowledge of your company and application, ability to solve your problem.

Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Very Satisified

Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Satisfied

Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Somewhat Satisfied

Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Not Very Satisfied

Outside Sales Representative - knowledge of your company and application, ability to solve your problem. Unsatisfied

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer.

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Very Satisified

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Satisfied

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Somewhat Satisfied

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Not Very Satisfied

Inside Sales - knowledge of your application, ability to solve your problem, & promptness in getting you an answer. Unsatisfied

Question Title

* 2. On-Time Delivery - We regularly measure our on-time & service level performance. How did we do for your company?

Always on Time

Usually on Time

Occasionally on Time

Never on Time

Question Title

* 3. Fischer Process offers a wide selection of process equipment products for our customers. Which do you consider Fischer as a source of supply?

Pumps

Mixing equipment, agitators

Poly Tanks

Valves & actuation

Instrumentation & Gauges

Fiberglass Grating

Question Title

* 4. Of the following items, please rate the importance to your company?

	Very Important	Fairly Important	Neutral	Not very Important	Not Important
Web-based Storefront	Web-based Storefront Very Important	Web-based Storefront Fairly Important	Web-based Storefront Neutral	Web-based Storefront Not very Important	Web-based Storefront Not Important
Application engineering assistance	Application engineering assistance Very Important	Application engineering assistance Fairly Important	Application engineering assistance Neutral	Application engineering assistance Not very Important	Application engineering assistance Not Important
Supplier managed inventory	Supplier managed inventory Very Important	Supplier managed inventory Fairly Important	Supplier managed inventory Neutral	Supplier managed inventory Not very Important	Supplier managed inventory Not Important
Local distributor inventory	Local distributor inventory Very Important	Local distributor inventory Fairly Important	Local distributor inventory Neutral	Local distributor inventory Not very Important	Local distributor inventory Not Important
24/7 availability	24/7 availability Very Important	24/7 availability Fairly Important	24/7 availability Neutral	24/7 availability Not very Important	24/7 availability Not Important
Bar coding	Bar coding Very Important	Bar coding Fairly Important	Bar coding Neutral	Bar coding Not very Important	Bar coding Not Important
Field service	Field service Very Important	Field service Fairly Important	Field service Neutral	Field service Not very Important	Field service Not Important

Fischer Process Industries

1. Customer Satisfaction Survey

Question Title

* 1. What was your experience with our sales and application groups?

Question Title

* 2. On-Time Delivery - We regularly measure our on-time & service level performance. How did we do for your company?

Question Title

* 3. Fischer Process offers a wide selection of process equipment products for our customers. Which do you consider Fischer as a source of supply?

Question Title

* 4. Of the following items, please rate the importance to your company?

Question Title

* 5. What other products would you like to source for Fischer Process if they were offered?