Banking in the COVID-19 Era Question Title * 1. What sanitizing policies have been implemented? Check all that apply. Regular cleaning of high-touch surfaces Sanitizing touchscreens/keypads between customers/members Nightly deep cleaning Frequent cleaning of restrooms Other (please specify) and/or leave additional comments Question Title * 2. What social distancing measures have been put in place for customers/members? Check all that apply. Distancing floor markers Ropes and stanchions Employee dedicated to directing traffic and enforcing distance Large signage Appointments to access the branch Drive-thru only transactions Other (please specify) and/or leave additional comments Question Title * 3. What social distancing measures have been put in place for employees? Check all that apply. Staggered breakroom usage Rules regarding use of refrigerator and/or microwave Closing a teller station to create separation Assigned stations and/or offices Other (please specify) and/or leave additional comments Question Title * 4. Have you installed partitions/barriers/dividers between customers/members and employees? Check all that apply. Yes, at teller lines Yes, at teller pods Yes, at private offices No Other (please specify) and/or leave additional comments Question Title * 5. Have you installed partitions/barriers/dividers between customers/members and other customers/members? Check all that apply. Yes, at teller lines Yes, at teller pods No Other (please specify) and/or leave additional comments Question Title * 6. Have you changed the way currency is handled between customers and tellers? Yes No Additional comments Question Title * 7. Have you changed the way currency is handled between tellers? Yes No Additional comments Question Title * 8. Have you changed your policies when it comes to employees sharing equipment? Yes No Additional comments Question Title * 9. When it comes to public areas, will you let customers/members use the following? Check all that apply. Restrooms Waiting area Water fountains Coffee/beverage station Check desk Other (please specify) and/or leave additional comments Question Title * 10. Since COVID-19 began, which of the following is true? Check all that apply. Online banking has increased Online banking has decreased Drive-thru traffic has increased Drive-thru traffic has decreased In-person transactions have increased In-person transactions have decreased ATM transactions have increased ATM transactions have decreased Other (please specify) and/or leave additional comments Question Title * 11. We welcome any additional comments or feedback you have on the changes you've already made or plan to make. Please leave your comments below, or feel free to contact us to start a conversation. Question Title * 12. If you would like to be entered for a chance to win one of 10 $25 Amazon gift cards, please fill in the information below. Any information you include will remain private. It will only be used as a means to enter you into the drawing and contact you if you win. Name Company Preferred Method of Contact Done