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Workshop 80: The Power of Semantics in Problem-Solving: Words to Conquer Conflict
“What you have to say is important, so say it in a way others can hear you.” This session will examine the interplay between thoughts, verbalization, speech, and representation. The presenters will teach participants to effectively address their approach to language to shift the client conflict and provide a “how to” guide to steer client’s emotions and interpersonal dialog reflecting client empowerment and mutual resolution. This is a new outlook on the use of language to create a successful approach to conflict as opposed to conflict avoidance.

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* 1. Based on the content of this session, I am able to: (1=Strongly disagree, 5=Strongly agree)

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1. Develop a knowledge of language that leads their clients to having a conflict approach/confrontation approach, as opposed to conflict avoidance.
2. Learn a new approach to examining their own language and the impact on the escalation or extinction of conflict in the room.

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* 2. Please rate presenter: Jamie C. Niesen, MA, MS (1=Poor, 5=Excellent)

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Level of knowledge and expertise
Teaching ability
Maintained my interest
Was responsive to questions, comments and opinions

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* 3. Please rate presenter: Jennifer R. Szeghi, MA (1=Poor, 5=Excellent)

  1 2 3 4 5
Level of knowledge and expertise
Teaching ability
Maintained my interest
Was responsive to questions, comments and opinions

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* 4. The content of the presentation was consistent with the abstract in the conference brochure

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* 5. Please rate this session presentation overall (1=Poor, 5=Excellent)

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* 6. How much did you learn as a result of this CE program? (1=Very little, 5=Great deal)

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* 7. Information presented in this session reflected the most current evidence on this topic (1=Disagree, 5=Agree)

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* 8. How useful was the content of this CE program for your practice or other professional development (1=Not useful, 5=Extremely useful)

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* 9. Additional Comments

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