Advanced Level

Quiz

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* 1. A guest can file a claim online at 5starservice.net?

True

False

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* 2. The first step taken to resolve a claim is to issue the guest a full replacement?

True

False

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* 3. If a technician can not solve the issue the next step is to try and order a part?

True

False

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* 4. Once the part comes in it is up to the guest to fix the issue?

True

False

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* 5. A full replacement credit means the guest is issued a store credit for half the price they paid for the item?

True

False

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* 6. A guest can not call us to file a claim?

True

False

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* 7. The guest must bring their damaged item to the technician?

True

False

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* 8. If we order a part and it is discontinued the guest is out of luck?

True

False

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* 9. It is up to the salesperson to show the guest the value of the plan?

True

False

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* 10. Mark the 3 steps we will do to fix an issue.

Have the guest try to fix the damage.

Send a technician to the guests house.

Ask the guest to rent a steam cleaner.

Order a part for the guest if needed.

Replace the item if we can not fix it.