We need your feedback on how we are doing with our user support goals:
1: Provide our software users with with prompt, professional, and personal technical support when needed. We do this by assigning a dedicated user support technician to each customer.
2: Provide our community of users with resources to keep them informed of software updates and best practices for using the software. We do this by offering a monthly newsletter, quarterly update webinars and monthly user webinars.