Ninth Annual State of Consumer Healthcare Engagement Survey 2024

Welcome back to our ninth annual survey.

Over time, we've been able to develop a rich perspective on how health plans and others engage their members and customers. In addition to trends and technology, we've added a couple of questions specific to how AI is being used.

Your continued participation in this survey is critical. By collecting data annually for an extended period of time, we are better able to understand trends as well as challenges related to consumer healthcare engagement.

By completing this survey you will receive a copy of the full survey results from Engagys.

The data collected will always be kept strictly confidential. Your identity, the identity of your organization, and your individual responses will never be shared.

Thank you very much for your participation.

Question Title

* 1. My job title is:

Analyst

Manager

Director

Vice President

C-Level

Other (please specify)

Question Title

* 2. In my role, I work on the following issues... Please select all that apply.

HEDIS

Stars

Risk Management

Care Management

Member Experience

Population Health

Pharmacy

Onboarding and/or Retention

Digital Transformation

Consumer-Centricity Enabling Infrastructure

Other (please specify)

Question Title

* 3. The budget for my department (the focus is on your team - not the enterprise as a whole), is:

Growing more than 10%/year

Growing, but less than 10%/year

Neither growing nor shrinking

Shrinking less than 10%/year

Shrinking more than 10%/year

Don't know

Question Title

* 4. The attention given to my department, again focusing on your team, by top leadership is:

Increasing

Decreasing

Not changing