Dorn Electrical Industry Survey 06

2023

Question Title

* 1. Which of these are essential aspects of your job? (Select either Not Essential, Somewhat Essential, Essential or N/A for each of the below)

List other critical elements of your job (please specify)

Question Title

* 2. When you decide to buy from an electrical distributor what are the key "people" drivers that are important to you?

	Very Important	Somewhat Important	Neutral - Not Important or unimportant	Somewhat Unimportant	Very Unimportant
Understands my challenges & goals	Understands my challenges & goals Very Important	Understands my challenges & goals Somewhat Important	Understands my challenges & goals Neutral - Not Important or unimportant	Understands my challenges & goals Somewhat Unimportant	Understands my challenges & goals Very Unimportant
Understands my business/industry	Understands my business/industry Very Important	Understands my business/industry Somewhat Important	Understands my business/industry Neutral - Not Important or unimportant	Understands my business/industry Somewhat Unimportant	Understands my business/industry Very Unimportant
Understands my application/equipment	Understands my application/equipment Very Important	Understands my application/equipment Somewhat Important	Understands my application/equipment Neutral - Not Important or unimportant	Understands my application/equipment Somewhat Unimportant	Understands my application/equipment Very Unimportant
Is a good problem solver	Is a good problem solver Very Important	Is a good problem solver Somewhat Important	Is a good problem solver Neutral - Not Important or unimportant	Is a good problem solver Somewhat Unimportant	Is a good problem solver Very Unimportant
Is proactive & brings me solutions/ideas	Is proactive & brings me solutions/ideas Very Important	Is proactive & brings me solutions/ideas Somewhat Important	Is proactive & brings me solutions/ideas Neutral - Not Important or unimportant	Is proactive & brings me solutions/ideas Somewhat Unimportant	Is proactive & brings me solutions/ideas Very Unimportant
Has good product knowledge	Has good product knowledge Very Important	Has good product knowledge Somewhat Important	Has good product knowledge Neutral - Not Important or unimportant	Has good product knowledge Somewhat Unimportant	Has good product knowledge Very Unimportant
Keeps me informed on new products/order status	Keeps me informed on new products/order status Very Important	Keeps me informed on new products/order status Somewhat Important	Keeps me informed on new products/order status Neutral - Not Important or unimportant	Keeps me informed on new products/order status Somewhat Unimportant	Keeps me informed on new products/order status Very Unimportant
Provides product and application training to me and my company	Provides product and application training to me and my company Very Important	Provides product and application training to me and my company Somewhat Important	Provides product and application training to me and my company Neutral - Not Important or unimportant	Provides product and application training to me and my company Somewhat Unimportant	Provides product and application training to me and my company Very Unimportant
Technical and product experts are accessible and available when needed	Technical and product experts are accessible and available when needed Very Important	Technical and product experts are accessible and available when needed Somewhat Important	Technical and product experts are accessible and available when needed Neutral - Not Important or unimportant	Technical and product experts are accessible and available when needed Somewhat Unimportant	Technical and product experts are accessible and available when needed Very Unimportant
Cultivates relationship with me and my company	Cultivates relationship with me and my company Very Important	Cultivates relationship with me and my company Somewhat Important	Cultivates relationship with me and my company Neutral - Not Important or unimportant	Cultivates relationship with me and my company Somewhat Unimportant	Cultivates relationship with me and my company Very Unimportant
Prompt, responsive and professional staff	Prompt, responsive and professional staff Very Important	Prompt, responsive and professional staff Somewhat Important	Prompt, responsive and professional staff Neutral - Not Important or unimportant	Prompt, responsive and professional staff Somewhat Unimportant	Prompt, responsive and professional staff Very Unimportant

Question Title

* 3. When you decide to buy from an electrical distributor what are the key "business" drivers that are important to you?

	Very Important	Somewhat Important	Neutral - Not Important or Unimportant	Somewhat Unimportant	Very Unimportant
Timely & accurate quotes	Timely & accurate quotes Very Important	Timely & accurate quotes Somewhat Important	Timely & accurate quotes Neutral - Not Important or Unimportant	Timely & accurate quotes Somewhat Unimportant	Timely & accurate quotes Very Unimportant
Competitive pricing	Competitive pricing Very Important	Competitive pricing Somewhat Important	Competitive pricing Neutral - Not Important or Unimportant	Competitive pricing Somewhat Unimportant	Competitive pricing Very Unimportant
Order and delivery accuracy/completeness	Order and delivery accuracy/completeness Very Important	Order and delivery accuracy/completeness Somewhat Important	Order and delivery accuracy/completeness Neutral - Not Important or Unimportant	Order and delivery accuracy/completeness Somewhat Unimportant	Order and delivery accuracy/completeness Very Unimportant
Keeps me informed on order status	Keeps me informed on order status Very Important	Keeps me informed on order status Somewhat Important	Keeps me informed on order status Neutral - Not Important or Unimportant	Keeps me informed on order status Somewhat Unimportant	Keeps me informed on order status Very Unimportant
Breadth of inventory I need and use/ in stock	Breadth of inventory I need and use/ in stock Very Important	Breadth of inventory I need and use/ in stock Somewhat Important	Breadth of inventory I need and use/ in stock Neutral - Not Important or Unimportant	Breadth of inventory I need and use/ in stock Somewhat Unimportant	Breadth of inventory I need and use/ in stock Very Unimportant
Line Card (having the right brands)	Line Card (having the right brands) Very Important	Line Card (having the right brands) Somewhat Important	Line Card (having the right brands) Neutral - Not Important or Unimportant	Line Card (having the right brands) Somewhat Unimportant	Line Card (having the right brands) Very Unimportant
Accurate and timely invoicing	Accurate and timely invoicing Very Important	Accurate and timely invoicing Somewhat Important	Accurate and timely invoicing Neutral - Not Important or Unimportant	Accurate and timely invoicing Somewhat Unimportant	Accurate and timely invoicing Very Unimportant
Prompt and complete deliveries	Prompt and complete deliveries Very Important	Prompt and complete deliveries Somewhat Important	Prompt and complete deliveries Neutral - Not Important or Unimportant	Prompt and complete deliveries Somewhat Unimportant	Prompt and complete deliveries Very Unimportant
Convenient locations & hours	Convenient locations & hours Very Important	Convenient locations & hours Somewhat Important	Convenient locations & hours Neutral - Not Important or Unimportant	Convenient locations & hours Somewhat Unimportant	Convenient locations & hours Very Unimportant
Has the web, shop and digital tools I need	Has the web, shop and digital tools I need Very Important	Has the web, shop and digital tools I need Somewhat Important	Has the web, shop and digital tools I need Neutral - Not Important or Unimportant	Has the web, shop and digital tools I need Somewhat Unimportant	Has the web, shop and digital tools I need Very Unimportant
Conducts post sales follow-up	Conducts post sales follow-up Very Important	Conducts post sales follow-up Somewhat Important	Conducts post sales follow-up Neutral - Not Important or Unimportant	Conducts post sales follow-up Somewhat Unimportant	Conducts post sales follow-up Very Unimportant

Question Title

* 4. Please name 3 electrical distributors you work with whom routinely meet or exceed the People and Business attributes that are important to you. (List the 3 Top Tier Suppliers who come to mind)

Question Title

* 5. Please rate the importance of these "product related" value-added services to your business today.

	Very Important	Somewhat Important	Neutral - Not Important or Unimportant	Somewhat Unimportant	Very Unimportant
Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery)	Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery) Very Important	Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery) Somewhat Important	Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery) Neutral - Not Important or Unimportant	Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery) Somewhat Unimportant	Pre-Fabrication / Custom Assemblies (E.g., partially pre-assembled or configured product before delivery) Very Unimportant
Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.)	Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.) Very Important	Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.) Somewhat Important	Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.) Neutral - Not Important or Unimportant	Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.) Somewhat Unimportant	Wire Services (e.g., paralleling, pulling heads, custom cuts, color feeder, etc.) Very Unimportant
Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing)	Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing) Very Important	Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing) Somewhat Important	Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing) Neutral - Not Important or Unimportant	Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing) Somewhat Unimportant	Modified Enclosures (e.g., design, fabrication, assembly, documentation and testing) Very Unimportant
Inventory Management (e.g., vendor managed inventory software and fulfillment services)	Inventory Management (e.g., vendor managed inventory software and fulfillment services) Very Important	Inventory Management (e.g., vendor managed inventory software and fulfillment services) Somewhat Important	Inventory Management (e.g., vendor managed inventory software and fulfillment services) Neutral - Not Important or Unimportant	Inventory Management (e.g., vendor managed inventory software and fulfillment services) Somewhat Unimportant	Inventory Management (e.g., vendor managed inventory software and fulfillment services) Very Unimportant
Kitting (e.g., putting multiple products that are going into the same job in a single box or container)	Kitting (e.g., putting multiple products that are going into the same job in a single box or container) Very Important	Kitting (e.g., putting multiple products that are going into the same job in a single box or container) Somewhat Important	Kitting (e.g., putting multiple products that are going into the same job in a single box or container) Neutral - Not Important or Unimportant	Kitting (e.g., putting multiple products that are going into the same job in a single box or container) Somewhat Unimportant	Kitting (e.g., putting multiple products that are going into the same job in a single box or container) Very Unimportant
Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration)	Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration) Very Important	Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration) Somewhat Important	Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration) Neutral - Not Important or Unimportant	Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration) Somewhat Unimportant	Lighting Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, configuration) Very Unimportant
Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups)	Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups) Very Important	Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups) Somewhat Important	Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups) Neutral - Not Important or Unimportant	Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups) Somewhat Unimportant	Switchgear Services (e.g., solution design, documentation, product selection, project mgt, storage/staging, startups) Very Unimportant
Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance)	Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance) Very Important	Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance) Somewhat Important	Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance) Neutral - Not Important or Unimportant	Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance) Somewhat Unimportant	Automation Services (e.g., installed base assessments, technical/application review, product selections/configuration, training, startups, maintenance) Very Unimportant
Alternative Energy Services (e.g., design, product selection, training, support)	Alternative Energy Services (e.g., design, product selection, training, support) Very Important	Alternative Energy Services (e.g., design, product selection, training, support) Somewhat Important	Alternative Energy Services (e.g., design, product selection, training, support) Neutral - Not Important or Unimportant	Alternative Energy Services (e.g., design, product selection, training, support) Somewhat Unimportant	Alternative Energy Services (e.g., design, product selection, training, support) Very Unimportant
Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.)	Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.) Very Important	Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.) Somewhat Important	Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.) Neutral - Not Important or Unimportant	Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.) Somewhat Unimportant	Networking Services (e.g., network design, cyber security assessments, server migration, bid package development, etc.) Very Unimportant

Please list other product related services that are important to your business (Please specify)

Question Title

* 6. Please rate the importance of these "business related" value-added services to your business today.

	Very Important	Somewhat Important	Neutral - Not Important or Unimportant	Somewhat Unimportant	Very Unimportant
Project Management Services	Project Management Services Very Important	Project Management Services Somewhat Important	Project Management Services Neutral - Not Important or Unimportant	Project Management Services Somewhat Unimportant	Project Management Services Very Unimportant
Product and Application consulting services	Product and Application consulting services Very Important	Product and Application consulting services Somewhat Important	Product and Application consulting services Neutral - Not Important or Unimportant	Product and Application consulting services Somewhat Unimportant	Product and Application consulting services Very Unimportant
Product & Application Training (on site, classroom, remote/web)	Product & Application Training (on site, classroom, remote/web) Very Important	Product & Application Training (on site, classroom, remote/web) Somewhat Important	Product & Application Training (on site, classroom, remote/web) Neutral - Not Important or Unimportant	Product & Application Training (on site, classroom, remote/web) Somewhat Unimportant	Product & Application Training (on site, classroom, remote/web) Very Unimportant
Safety Training (on site, classroom, remote/web)	Safety Training (on site, classroom, remote/web) Very Important	Safety Training (on site, classroom, remote/web) Somewhat Important	Safety Training (on site, classroom, remote/web) Neutral - Not Important or Unimportant	Safety Training (on site, classroom, remote/web) Somewhat Unimportant	Safety Training (on site, classroom, remote/web) Very Unimportant
Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices)	Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices) Very Important	Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices) Somewhat Important	Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices) Neutral - Not Important or Unimportant	Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices) Somewhat Unimportant	Digital Services (e.g., Stock Check, Online ordering, Download Spec Sheets, Invoices) Very Unimportant
Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools)	Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools) Very Important	Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools) Somewhat Important	Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools) Neutral - Not Important or Unimportant	Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools) Somewhat Unimportant	Digital Integration (e.g., EDI, Punchout into procurement, estimating and other business systems/tools) Very Unimportant
Value Engineering services (helping find alternate/low cost solutions)	Value Engineering services (helping find alternate/low cost solutions) Very Important	Value Engineering services (helping find alternate/low cost solutions) Somewhat Important	Value Engineering services (helping find alternate/low cost solutions) Neutral - Not Important or Unimportant	Value Engineering services (helping find alternate/low cost solutions) Somewhat Unimportant	Value Engineering services (helping find alternate/low cost solutions) Very Unimportant
After hour services (delivery, product and application support access)	After hour services (delivery, product and application support access) Very Important	After hour services (delivery, product and application support access) Somewhat Important	After hour services (delivery, product and application support access) Neutral - Not Important or Unimportant	After hour services (delivery, product and application support access) Somewhat Unimportant	After hour services (delivery, product and application support access) Very Unimportant

Please list other services that are important to your business (Please specify)

Question Title

* 7. Do you have other service suggestions that a Electrical Distributor could provide that would help you or your business?

Question Title

* 8. What can an electrical distributor do to better serve your business in the coming year?

Question Title

* 9. What do you see as your biggest challenge in the coming year?

Question Title

* 10. Thank you for completing our survey. Please enter your information below for a chance to win a $100 Visa Gift Card.

Name

Email Address

Phone Number

	Not Essential	Somewhat Essential	Essential	N/A
Preventive or Predictive maintenance	Preventive or Predictive maintenance Not Essential	Preventive or Predictive maintenance Somewhat Essential	Preventive or Predictive maintenance Essential	Preventive or Predictive maintenance N/A
Migration/Modernization (plant/process)	Migration/Modernization (plant/process) Not Essential	Migration/Modernization (plant/process) Somewhat Essential	Migration/Modernization (plant/process) Essential	Migration/Modernization (plant/process) N/A
Digital transformation (plant/process)	Digital transformation (plant/process) Not Essential	Digital transformation (plant/process) Somewhat Essential	Digital transformation (plant/process) Essential	Digital transformation (plant/process) N/A
Employee training & education (product, process, safety, applications)	Employee training & education (product, process, safety, applications) Not Essential	Employee training & education (product, process, safety, applications) Somewhat Essential	Employee training & education (product, process, safety, applications) Essential	Employee training & education (product, process, safety, applications) N/A
Reducing plant downtime/Maximize uptime	Reducing plant downtime/Maximize uptime Not Essential	Reducing plant downtime/Maximize uptime Somewhat Essential	Reducing plant downtime/Maximize uptime Essential	Reducing plant downtime/Maximize uptime N/A
Improving yield/production output/reducing waste	Improving yield/production output/reducing waste Not Essential	Improving yield/production output/reducing waste Somewhat Essential	Improving yield/production output/reducing waste Essential	Improving yield/production output/reducing waste N/A
Improving employee safety - physical/jobsite	Improving employee safety - physical/jobsite Not Essential	Improving employee safety - physical/jobsite Somewhat Essential	Improving employee safety - physical/jobsite Essential	Improving employee safety - physical/jobsite N/A
Improving plant/machine Safety	Improving plant/machine Safety Not Essential	Improving plant/machine Safety Somewhat Essential	Improving plant/machine Safety Essential	Improving plant/machine Safety N/A
Improving network Security	Improving network Security Not Essential	Improving network Security Somewhat Essential	Improving network Security Essential	Improving network Security N/A
Improved reliability	Improved reliability Not Essential	Improved reliability Somewhat Essential	Improved reliability Essential	Improved reliability N/A
Reducing material costs	Reducing material costs Not Essential	Reducing material costs Somewhat Essential	Reducing material costs Essential	Reducing material costs N/A
Improving operational efficiency (plant/process/people)	Improving operational efficiency (plant/process/people) Not Essential	Improving operational efficiency (plant/process/people) Somewhat Essential	Improving operational efficiency (plant/process/people) Essential	Improving operational efficiency (plant/process/people) N/A
Reducing Total Cost of Ownership	Reducing Total Cost of Ownership Not Essential	Reducing Total Cost of Ownership Somewhat Essential	Reducing Total Cost of Ownership Essential	Reducing Total Cost of Ownership N/A
Simplify operations/processes	Simplify operations/processes Not Essential	Simplify operations/processes Somewhat Essential	Simplify operations/processes Essential	Simplify operations/processes N/A
Improving how we benchmark/measure, create KPIs	Improving how we benchmark/measure, create KPIs Not Essential	Improving how we benchmark/measure, create KPIs Somewhat Essential	Improving how we benchmark/measure, create KPIs Essential	Improving how we benchmark/measure, create KPIs N/A
Identifying labor saving solutions	Identifying labor saving solutions Not Essential	Identifying labor saving solutions Somewhat Essential	Identifying labor saving solutions Essential	Identifying labor saving solutions N/A
Improving inventory management/control	Improving inventory management/control Not Essential	Improving inventory management/control Somewhat Essential	Improving inventory management/control Essential	Improving inventory management/control N/A
Providing technical support	Providing technical support Not Essential	Providing technical support Somewhat Essential	Providing technical support Essential	Providing technical support N/A
Finding better engineered / better performing solutions	Finding better engineered / better performing solutions Not Essential	Finding better engineered / better performing solutions Somewhat Essential	Finding better engineered / better performing solutions Essential	Finding better engineered / better performing solutions N/A