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1. McHenry Township Fire Protection District Customer Survey

Incident #

The McHenry Township Fire Protection District is continually exploring ways to better serve the community. In order to evaluate and improve our services, we need your input. We would appreciate a few minutes of your time to please complete the survey on line. Thank you in advance for your time and effort in completing this survey.

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* 1. Please enter the incident number listed on your letter.

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* 2. Date of Service

Date

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* 3. Was this at your home or business?

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* 4. What type of service(s) did you use? (Check all that apply.)

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* 5. How would you rate…?

The attitude, respect, caring and sense of importance for helping others that was displayed by fire department personnel?

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* 6. How would you rate…?

The professional appearance of fire department personnel, equipment and/or fire stations?

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* 7. How would you rate…?

The performance of fire department personnel; was the job done well and efficiently?

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* 8. How would you rate…?

The care taken by fire department personnel for you and/or your property?

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* 9. How would you rate…?

The personal responsibility taken by fire department personnel to answer your questions and resolve your problems?

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* 10. If you did not select excellent for any of the above, please let us know what we could have done to earn an excellent rating.

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* 11. Please complete the following (Optional):

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* 12. Please add any comments here:

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