Q2 2021 ELLE Survey Question Title * 1. How likely is it that you would recommend Eurofins to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. What are the main elements that Eurofins Lancaster Laboratories Environmental should improve? (Max 3 answers) Turnaround Time Technical Expertise Quality of Communication Invoicing process IT tools and related support Responsiveness Accuracy/reliability of results Other - please specify or mention any other suggestions/recommendations (optional) OK Question Title * 3. Are you more likely to use a competitor than Eurofins? Yes No OK NEXT