State of Legal Operations & Modern Technology Trends Survey

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* 1. How important is it for the legal department to protect the security of documents and communications?

Not at all Important

Somewhat Important

Average importance

Important

Very Important

Not at all Important

Somewhat Important

Average importance

Important

Very Important

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* 2. What technology areas do you work with? (Please select all that apply.)

Document Management

eBilling

Collaboration

Communications

eSignature

Workflow Tools

Knowledge Management

Records Management

Compliance

E-discovery

Data Security

Data Privacy

IP Management

Legal Research

Other (please specify)

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* 3. What are the top 3 challenges you face in your role? (Please select 3.)

Business process improvements

Cost savings/budget management

Staying ahead of law department technology

Managing IT issues

Managing vendor relationships

Employee retention

Compliance issues

Cross-department communications

Implementation and adoption of new technologies

Other (please specify)

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* 4. Do you feel you have the right technology in place to help with all of these challenges?

Yes

Not Sure

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* 5. Please rate the importance of the following technology in the legal department’s day-to-day work with 5 being Extremely Important and 1 being Not Important at all.

	5 = Extremely Important	4 = Important	3 = Somewhat Important	2 = Less Important	1 = Not Important at all
Contract Management	Contract Management 5 = Extremely Important	Contract Management 4 = Important	Contract Management 3 = Somewhat Important	Contract Management 2 = Less Important	Contract Management 1 = Not Important at all
Document Management	Document Management 5 = Extremely Important	Document Management 4 = Important	Document Management 3 = Somewhat Important	Document Management 2 = Less Important	Document Management 1 = Not Important at all
eBilling	eBilling 5 = Extremely Important	eBilling 4 = Important	eBilling 3 = Somewhat Important	eBilling 2 = Less Important	eBilling 1 = Not Important at all
Collaboration	Collaboration 5 = Extremely Important	Collaboration 4 = Important	Collaboration 3 = Somewhat Important	Collaboration 2 = Less Important	Collaboration 1 = Not Important at all
Communications	Communications 5 = Extremely Important	Communications 4 = Important	Communications 3 = Somewhat Important	Communications 2 = Less Important	Communications 1 = Not Important at all
eSignature	eSignature 5 = Extremely Important	eSignature 4 = Important	eSignature 3 = Somewhat Important	eSignature 2 = Less Important	eSignature 1 = Not Important at all
Workflow Tools	Workflow Tools 5 = Extremely Important	Workflow Tools 4 = Important	Workflow Tools 3 = Somewhat Important	Workflow Tools 2 = Less Important	Workflow Tools 1 = Not Important at all
Knowledge Management	Knowledge Management 5 = Extremely Important	Knowledge Management 4 = Important	Knowledge Management 3 = Somewhat Important	Knowledge Management 2 = Less Important	Knowledge Management 1 = Not Important at all
Records Management	Records Management 5 = Extremely Important	Records Management 4 = Important	Records Management 3 = Somewhat Important	Records Management 2 = Less Important	Records Management 1 = Not Important at all
Compliance	Compliance 5 = Extremely Important	Compliance 4 = Important	Compliance 3 = Somewhat Important	Compliance 2 = Less Important	Compliance 1 = Not Important at all
E-discovery	E-discovery 5 = Extremely Important	E-discovery 4 = Important	E-discovery 3 = Somewhat Important	E-discovery 2 = Less Important	E-discovery 1 = Not Important at all
Data Security	Data Security 5 = Extremely Important	Data Security 4 = Important	Data Security 3 = Somewhat Important	Data Security 2 = Less Important	Data Security 1 = Not Important at all
Data Privacy	Data Privacy 5 = Extremely Important	Data Privacy 4 = Important	Data Privacy 3 = Somewhat Important	Data Privacy 2 = Less Important	Data Privacy 1 = Not Important at all
IP Management	IP Management 5 = Extremely Important	IP Management 4 = Important	IP Management 3 = Somewhat Important	IP Management 2 = Less Important	IP Management 1 = Not Important at all
Legal Research	Legal Research 5 = Extremely Important	Legal Research 4 = Important	Legal Research 3 = Somewhat Important	Legal Research 2 = Less Important	Legal Research 1 = Not Important at all

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* 6. What do you consider your top 3 Key Performance Indicators (Please select 3.)?

Attain desired goals for new tech adoption and user feedback

Increase time spent on legal activity over administrative tasks

Decrease expenses within the department

Reduce average cycle time to close a deal

Raise the percentage of matters handled per attorney

Improve ratio of resolved to open compliance issues

Achieve higher client satisfaction rating in annual survey

Other (please specify)

None of the above

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* 7. What are your biggest goals for 2023?

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* 8. Which departments or stakeholders does the legal department collaborate with most often? (Please select all that apply.)

Outside Counsel

Internal Department - IT

Internal Department - HR

Internal Department - Compliance

Internal Department - Tax

Internal Department - Procurement

External Parties

N/A

Other (please specify)

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* 9. In terms of your relationship and collaboration with other departments, please rank the following departments from 1-6, with 1 being the hardest to work with and 6 being the easiest to work with.

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* 10. Do you have effective technology and tools to support that collaboration?

Yes

Not Sure

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* 11. How successful do you feel you are in driving user engagement and adoption for legal technology?

Unsuccessful

Somewhat successful

Very Successful

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. Do you have a formalized strategy for rolling out legal technology?

Yes

Not Sure

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* 13. Which real-time messaging technology does your company currently use? (Please select all that apply.)

Microsoft Teams

Slack

Not currently using

Other (please specify)

State of Legal Operations & Modern Technology Trends

Question Title

* 1. How important is it for the legal department to protect the security of documents and communications?

Question Title

* 2. What technology areas do you work with? (Please select all that apply.)

Question Title

* 3. What are the top 3 challenges you face in your role? (Please select 3.)

Question Title

* 4. Do you feel you have the right technology in place to help with all of these challenges?

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* 5. Please rate the importance of the following technology in the legal department’s day-to-day work with 5 being Extremely Important and 1 being Not Important at all.

Question Title

* 6. What do you consider your top 3 Key Performance Indicators (Please select 3.)?

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* 7. What are your biggest goals for 2023?

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* 8. Which departments or stakeholders does the legal department collaborate with most often? (Please select all that apply.)

Question Title

* 9. In terms of your relationship and collaboration with other departments, please rank the following departments from 1-6, with 1 being the hardest to work with and 6 being the easiest to work with.

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* 10. Do you have effective technology and tools to support that collaboration?

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* 11. How successful do you feel you are in driving user engagement and adoption for legal technology?

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* 12. Do you have a formalized strategy for rolling out legal technology?

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* 13. Which real-time messaging technology does your company currently use? (Please select all that apply.)

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* 14. Do you have formalized rules for governing these messages?

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* 15. What is the size of your legal department?

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* 16. Please select your industry.

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* 17. What are your primary responsibilities? (Please select all that apply.)