SurveyMonkey Powered Online Survey

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* 1. How satisfied are you with how your service visit was scheduled?

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* 2. Please tell us how we did in the following scheduling tasks:

	5 - Very Satisfied	4 - Satisfied	3 - Neutral	2 - Dissatisfied	1 - Very Dissatisfied
Meeting your expectations for advanced notification of arrival	Meeting your expectations for advanced notification of arrival 5 - Very Satisfied	Meeting your expectations for advanced notification of arrival 4 - Satisfied	Meeting your expectations for advanced notification of arrival 3 - Neutral	Meeting your expectations for advanced notification of arrival 2 - Dissatisfied	Meeting your expectations for advanced notification of arrival 1 - Very Dissatisfied
Ease to contact the office/call center	Ease to contact the office/call center 5 - Very Satisfied	Ease to contact the office/call center 4 - Satisfied	Ease to contact the office/call center 3 - Neutral	Ease to contact the office/call center 2 - Dissatisfied	Ease to contact the office/call center 1 - Very Dissatisfied
Promptness in returning your calls	Promptness in returning your calls 5 - Very Satisfied	Promptness in returning your calls 4 - Satisfied	Promptness in returning your calls 3 - Neutral	Promptness in returning your calls 2 - Dissatisfied	Promptness in returning your calls 1 - Very Dissatisfied
Wait time to receive your service visit	Wait time to receive your service visit 5 - Very Satisfied	Wait time to receive your service visit 4 - Satisfied	Wait time to receive your service visit 3 - Neutral	Wait time to receive your service visit 2 - Dissatisfied	Wait time to receive your service visit 1 - Very Dissatisfied
Professionalism and courtesy of the person who arranged the appointment	Professionalism and courtesy of the person who arranged the appointment 5 - Very Satisfied	Professionalism and courtesy of the person who arranged the appointment 4 - Satisfied	Professionalism and courtesy of the person who arranged the appointment 3 - Neutral	Professionalism and courtesy of the person who arranged the appointment 2 - Dissatisfied	Professionalism and courtesy of the person who arranged the appointment 1 - Very Dissatisfied

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* 3. How satisfied are you with how your service visit was performed?

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* 4. Please tell us how we did in the following service tasks:

	5 - Very Satisfied	4 - Satisfied	3 - Neutral	2 - Dissatisfied	1 - Very Dissatisfied
Punctuality/keeping the appointment	Punctuality/keeping the appointment 5 - Very Satisfied	Punctuality/keeping the appointment 4 - Satisfied	Punctuality/keeping the appointment 3 - Neutral	Punctuality/keeping the appointment 2 - Dissatisfied	Punctuality/keeping the appointment 1 - Very Dissatisfied
Ability to do the service without causing inconvenience	Ability to do the service without causing inconvenience 5 - Very Satisfied	Ability to do the service without causing inconvenience 4 - Satisfied	Ability to do the service without causing inconvenience 3 - Neutral	Ability to do the service without causing inconvenience 2 - Dissatisfied	Ability to do the service without causing inconvenience 1 - Very Dissatisfied
Our readiness with the spare parts and equipment needed	Our readiness with the spare parts and equipment needed 5 - Very Satisfied	Our readiness with the spare parts and equipment needed 4 - Satisfied	Our readiness with the spare parts and equipment needed 3 - Neutral	Our readiness with the spare parts and equipment needed 2 - Dissatisfied	Our readiness with the spare parts and equipment needed 1 - Very Dissatisfied
Quality of the work completed	Quality of the work completed 5 - Very Satisfied	Quality of the work completed 4 - Satisfied	Quality of the work completed 3 - Neutral	Quality of the work completed 2 - Dissatisfied	Quality of the work completed 1 - Very Dissatisfied
Explanation of the work performed	Explanation of the work performed 5 - Very Satisfied	Explanation of the work performed 4 - Satisfied	Explanation of the work performed 3 - Neutral	Explanation of the work performed 2 - Dissatisfied	Explanation of the work performed 1 - Very Dissatisfied
Technician's professionalism and courtesy	Technician's professionalism and courtesy 5 - Very Satisfied	Technician's professionalism and courtesy 4 - Satisfied	Technician's professionalism and courtesy 3 - Neutral	Technician's professionalism and courtesy 2 - Dissatisfied	Technician's professionalism and courtesy 1 - Very Dissatisfied

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* 5. How satisfied are you with our overall responsiveness to your questions and requests?

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* 6. If you were in a position to recommend us, how likely are you to recommend us to others?

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* 7. If you have rated neutral or less on any of the above questions, what can we do to improve?

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* 8. Have we dealt with any site specific administration requirements to your satisfaction?

Yes

No

If you have selected option “No” for questions 8, please provide details

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* 9. Which Branch completed your Service?

Melbourne

Adelaide

Hobart

Perth

Sydney

Canberra

Newcastle

Brisbane

Townsville

Darwin