Returns Reduction Survey Returns Reduction Organization & Priority Question Title * Which business area "owns" the annual returns number? Merchandising Supply Chain/Distribution Returns Team (Department) Executive Other (please specify) Question Title * Which executive "owns" the annual returns number? CEO CFO COO SVP Warehouse/Distribution GMM Other (please specify) Question Title * On a scale of 1-5 (With 1 being of the LEAST importance and 5 being of the MOST importance) how important is returns reduction in your organization? 1 = Least Important 2 3 4 5 = Most Important Question Title * What actions is your organization considering in FY19 to reduce returns? Assign Responsibility to Business Area Creating a Cross Functional Team Improving Analytics Restructure Return Policies Better Input from Customers Other (please specify) Question Title * What do you view as obstacles to reducing customer return rates? Too Much Data to Manage Not Enough Data Available Lack of Resources Not a Priority Other (please specify) Question Title * Using a scale of 1-5 (with 1 being "not at all" and 5 being "excellent"), please rank how well your internal business teams collaborate to reduce return rates. 1 - Not at All 2 3 4 5 - Excellent Question Title * How frequently do business teams from your organization meet to review returns related data? Weekly Monthly Quarterly Anually AdHoc Never Internal Team Meetings Internal Team Meetings Weekly Internal Team Meetings Monthly Internal Team Meetings Quarterly Internal Team Meetings Anually Internal Team Meetings AdHoc Internal Team Meetings Never Internal Team and Trading Partner Meetings Internal Team and Trading Partner Meetings Weekly Internal Team and Trading Partner Meetings Monthly Internal Team and Trading Partner Meetings Quarterly Internal Team and Trading Partner Meetings Anually Internal Team and Trading Partner Meetings AdHoc Internal Team and Trading Partner Meetings Never 14% of survey complete. Next
