Shared Services & Outsourcing Week Europe Questionnaire 2023

Maturing and Future-Proofing GBS & the Shared Services Operating Model

We are conducting this short survey to discover how the industry can mature and future-proof GBS and shared services operating models, drive value, purpose and growth-led transformation.

The survey is being conducted ahead of the 23rd Annual Shared Services & Outsourcing Week Europe 2023 taking place in Estoril Congress Centre, Portugal between May 22 - 24, 2023.

To thank you for your time you will be sent a copy of the results and entered into a draw to win a free pass to the event!

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* 1. Where are you in your GBS journey?

Not yet started (planning phase)

Launching/lift & shift

Stabilising and harmonising

Transformation

Scaling and expansion

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* 2. What area are you or your company investing in over the next 6-12 months? (Please select your top choice)

Building the team (hiring new talent)

Reskilling and upskilling your workforce

Setting up/upgrading your digital infrastructure

Digital transformation technologies/tools

Other (please specify)

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* 3. What is your current operating model?

Fully outsourced

Fully in-house

GBS

Multi-functional

Hybrid

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* 4. Do you foresee your operating model changing over the next 6-12 months, and why?

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* 5. What is your current working model?

Fully in office

Fully remote

Hybrid

Digital nomad

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* 6. Do you foresee your working model changing over the next 6-12 months, and why?

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* 7. What is your location strategy?

Offshore

Nearshore

Onshore

For which country/countries is this your location strategy:

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* 8. Why is this your chosen location strategy?

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* 9. Do you foresee your location strategy changing over the next 6-12 months, and why?

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* 10. What is your talent strategy?

Permanent / full-time workers

Contractors

Gig economy

Other (please specify)

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* 11. What is your greatest challenge with maturing and future-proofing GBS? (Please select your top choice)

Eliminating silos in the organisation

Securing stakeholder buy-in

Aligning with strategic business objectives

Limited resources

Other (please specify)

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* 12. What is your future GBS promise to the business?

Cost savings

Customer satisfaction

Top line revenue growth

Value-add

Process standardisation

Increased throughput/efficiency

Integrate new business units

Developing capability centres

Other (please specify)

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* 13. Would you be interested in attending the Shared Services & Outsourcing Week Europe 2023?

As a delegate

As a sponsor

As a speaker

Not sure, need more information

Not interested

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* 14. Would you like to submit your application for the Shared Services & Outsourcing Week Europe 2023 Impact Awards?

Yes

Not sure, need more information

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* 15. If you have answered yes or requested additional information, please leave your details below, and you will receive a copy of the results & be entered into the draw to win a free pass to the Shared Services & Outsourcing Week Europe 2023!

Name:

Job title:

Organisation:

Email:

Phone:

Thank you for taking part in our survey and good luck with the prize entry!