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Online License and Permit questionnaire.
1.
Have you ever applied for an online license or permit (e.g., Driver's License, Job, permit, etc.)?
Yes
No
Maybe
2.
If yes, how would you describe your experience with the process?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
3.
How likely would you be to use an online system to apply for License or permits if it were available?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
4.
Which features would be most important to you in an online system? (Select up to 3)
Step-by-Step guidance
Ability to upload plans/document
Real-time status tracking
Online Payments
Email/Text notifications
Mobile Access
Other
5.
Do you have any concerns or suggestions regarding moving License and permitting process online? (Open-ended)