MSP Forensic Science Division Customer Service Survey

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* 1. Please identify and rate the services provided by the forensic laboratory

	Exceeds expectations	Meets expectations	Below expectations	N/A
Evidence Submission/Pickup	Evidence Submission/Pickup Exceeds expectations	Evidence Submission/Pickup Meets expectations	Evidence Submission/Pickup Below expectations	Evidence Submission/Pickup N/A
Crime Scene Response	Crime Scene Response Exceeds expectations	Crime Scene Response Meets expectations	Crime Scene Response Below expectations	Crime Scene Response N/A
Biology/DNA	Biology/DNA Exceeds expectations	Biology/DNA Meets expectations	Biology/DNA Below expectations	Biology/DNA N/A
Toxicology	Toxicology Exceeds expectations	Toxicology Meets expectations	Toxicology Below expectations	Toxicology N/A
Seized Drugs	Seized Drugs Exceeds expectations	Seized Drugs Meets expectations	Seized Drugs Below expectations	Seized Drugs N/A
Document Examination	Document Examination Exceeds expectations	Document Examination Meets expectations	Document Examination Below expectations	Document Examination N/A
Friction Ridge (Latent Prints)	Friction Ridge (Latent Prints) Exceeds expectations	Friction Ridge (Latent Prints) Meets expectations	Friction Ridge (Latent Prints) Below expectations	Friction Ridge (Latent Prints) N/A
Materials (Trace)	Materials (Trace) Exceeds expectations	Materials (Trace) Meets expectations	Materials (Trace) Below expectations	Materials (Trace) N/A
Firearms/Toolmarks	Firearms/Toolmarks Exceeds expectations	Firearms/Toolmarks Meets expectations	Firearms/Toolmarks Below expectations	Firearms/Toolmarks N/A
Breath Alcohol	Breath Alcohol Exceeds expectations	Breath Alcohol Meets expectations	Breath Alcohol Below expectations	Breath Alcohol N/A
Fire Debris & Explosives	Fire Debris & Explosives Exceeds expectations	Fire Debris & Explosives Meets expectations	Fire Debris & Explosives Below expectations	Fire Debris & Explosives N/A
Footwear & Tire Tracks	Footwear & Tire Tracks Exceeds expectations	Footwear & Tire Tracks Meets expectations	Footwear & Tire Tracks Below expectations	Footwear & Tire Tracks N/A
Bloodstain Pattern Analysis	Bloodstain Pattern Analysis Exceeds expectations	Bloodstain Pattern Analysis Meets expectations	Bloodstain Pattern Analysis Below expectations	Bloodstain Pattern Analysis N/A

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* 2. Please rate the reports issued by the forensic laboratory

	Exceeds expectation	Meets expectation	Below expectation	N/A
Report Format	Report Format Exceeds expectation	Report Format Meets expectation	Report Format Below expectation	Report Format N/A
Results provided in a clear and concise manner	Results provided in a clear and concise manner Exceeds expectation	Results provided in a clear and concise manner Meets expectation	Results provided in a clear and concise manner Below expectation	Results provided in a clear and concise manner N/A
Sufficient detail provided in the report	Sufficient detail provided in the report Exceeds expectation	Sufficient detail provided in the report Meets expectation	Sufficient detail provided in the report Below expectation	Sufficient detail provided in the report N/A

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* 3. Please rate the forensic laboratory staff in the following areas:

	Exceeds expectations	Meets expectations	Below expectations	N/A
Professionalism	Professionalism Exceeds expectations	Professionalism Meets expectations	Professionalism Below expectations	Professionalism N/A
Availability to discuss case related questions	Availability to discuss case related questions Exceeds expectations	Availability to discuss case related questions Meets expectations	Availability to discuss case related questions Below expectations	Availability to discuss case related questions N/A
Responsiveness to emails/phone messages	Responsiveness to emails/phone messages Exceeds expectations	Responsiveness to emails/phone messages Meets expectations	Responsiveness to emails/phone messages Below expectations	Responsiveness to emails/phone messages N/A
Testimony and pre-trial preparation	Testimony and pre-trial preparation Exceeds expectations	Testimony and pre-trial preparation Meets expectations	Testimony and pre-trial preparation Below expectations	Testimony and pre-trial preparation N/A

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* 4. Turnaround time of work requested:

Exceeds expectation

Meets expectation

Below expectation

N/A

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* 5. Overall forensic laboratory experience

Exceed expectations

Meets expectations

Below expectations

N/A

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* 6. Please provide an explanation for all services that were below expectation

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* 7. Please provide any additional feedback

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* 8. Optional: Please provide your contact information for follow up.

Name

Email Address

Phone Number