Exit this survey Business Development During Downturn 1. Default Section Question Title * 1. Over the past several months of economic uncertainty, we’ve spending more time … Externally, on marketing and business development Internally, on process improvement Pretty much even between the two, actually Same old, same old: we still need to focus on improving internal processes and external practices Other (please specify) Question Title * 2. In the marketing and business development category, we have… Started (or re-started) a client newsletter, e-alert, or similar publication Encouraged practitioners to publish, speak, volunteer to participate in professional committees and associations, etc. Spent more time (and money) on client lunches and social gatherings Mined previous client lists for re-connect opportunities Updated print and/or website materials Other (please specify) Question Title * 3. When it comes to process improvement, we have… Updated our models and templates Improved and updated final report language Shifted higher-level work to lower-cost employees/staff Made improvements to file management protocols Other (please specify) Question Title * 4. In terms of client development, we’re working from… A “rainy-day” list that we’ve been compiling during busier times Some “when-I-have-the-time” ideas, but not really a formalized list The seat of our pants Other (please specify) Done