AMC Stubs Survey How does AMC Stubs work at your theatre? The Loyalty team wants to know! Question Title * 1. Unit # Question Title * 2. Which tier is your crew most familiar with and can easily communicate with guests about? A-List Premiere Insider Question Title * 3. What benefit makes Premiere the easiest to sell in theatres? $5 reward Waived online ticketing fees Free size upgrade for popcorn and fountain drinks Free large popcorn and fountain drink as a birthday reward Making money back within 2-3 visits Question Title * 4. What benefit makes Insiders easiest to sign up new members? Discount Tuesdays $5 reward Free large popcorn as a birthday reward Free membership Question Title * 5. When do you ask for AMC Stubs during a transaction? Greeting the guest at the register Ordering a specific item (example: large drink or popcorn) Before finalizing transaction Other (please specify) Question Title * 6. How do your associates ask for AMC Stubs memberships? Do you have a phone number with us? Do you have an AMC Stubs account? Do you have a membership QR code? Are you going to use your AMC Stubs account today? Other (please specify) Question Title * 7. How do your associates direct guests to register their account online? Check your email for instructions and account info Providing account number and telling them to register online We don't have time during the transaction to tell guests to register Other (please specify) Question Title * 8. What is your most frequently asked question about A-List? How do I cancel my reservation? Is there a family plan? Can we book multiple tickets together? Why isn't this movie included? Other (please specify) Question Title * 9. What would be the most helpful for your team to drive awareness of our loyalty program? Guest handouts Breakroom posters Video walkthroughs of the ap Training refresh Other (please specify) Question Title * 10. How do you handle missing points and transactions? Send guest up to Guest Service desk to add points Track points needing to be added using a clipboard or similar process Give them the contact card for Guest Services Other (please specify) Question Title * 11. Would knowing your AMC Stubs ticketing enrollment % help your team grow AMC Stubs memberships? Yes No Question Title * 12. Where does your theatre experience the most challenges with AMC Stubs and why? Question Title * 13. What tactics do you use to successfully engage your crew with AMC Stubs? Question Title * 14. What other topics would you like to see covered by the Loyalty team in Workplace? Done