WISS IT Support Satisfaction Survey

How are we doing?

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* 1. How are we doing? Overall how would you rate your IT Support experience?

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* 2. How well do we understand your questions and concerns?

Very well

Well

Not so well

Not at all well

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* 3. How quickly do we respond to your support requests?

Very quickly

Quickly

Not so quickly

Not at all quickly

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* 4. How well do we resolve your IT issues?

Very well

Well

Not very well

Not at all well

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* 5. How useful do you find our online support helpdesk (http://wissshanghai.freshdesk.com/support/home) ?

Very useful

Useful

Not very useful

I didn't know we had an online support helpdesk!

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* 6. What technical issues do you encounter most frequently?

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* 7. How well do our IT services meet your needs?

	Very well	Well	Not very well	Not well at all
Hardware	Hardware Very well	Hardware Well	Hardware Not very well	Hardware Not well at all
Software	Software Very well	Software Well	Software Not very well	Software Not well at all
Network (wifi and campus network)	Network (wifi and campus network) Very well	Network (wifi and campus network) Well	Network (wifi and campus network) Not very well	Network (wifi and campus network) Not well at all
Printers	Printers Very well	Printers Well	Printers Not very well	Printers Not well at all
IT Support ticketing service and online helpdesk	IT Support ticketing service and online helpdesk Very well	IT Support ticketing service and online helpdesk Well	IT Support ticketing service and online helpdesk Not very well	IT Support ticketing service and online helpdesk Not well at all
IT Support Team	IT Support Team Very well	IT Support Team Well	IT Support Team Not very well	IT Support Team Not well at all

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* 8. What is the biggest IT problem you'd like us to solve?

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* 9. What is the one additional IT service you would most like to see us provide?

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* 10. We sincerely appreciate your feedback. If you have any other comments or suggestions to help us improve or extend our service in the future we'd love to hear them.