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MARS external user feedback - November 2019
1.
I have used MARS to:
request activation
prepare a submission
be part of an in-field assessment
prepare a progress report
prepare an estimate update e.g. adding market prices to an approved submission
lodge a submission, estimate update or progress report.
Other - please specify (e.g. view status of submissions)
2.
Please identify the extent to which you agree or disagree with the following statements.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
MARS is user-friendly.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I like the look and feel of MARS.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
MARS has reduced the amount of effort required to build a submission.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Automated checks in MARS have assisted me to address issues/anomalies prior to lodgement and improve the quality of my submission.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Validation messages generated during submission preparation are clear and helpful.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
MARS has allowed other people in my organisation to access information on submissions, approvals and progress reports.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Mapping integration in MARS makes it easier to understand what my organisation is claiming in a submission.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Using MARS for an in-field assessment has led to a quicker approval than previous in-field assessments I have experienced.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I use MARS to help inform other people in my organisation about the status of DRFA activities.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Managing disaster funding submissions under DRFA and using MARS is easier than the previous process.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
MARS has assisted me to improve the quality of my submissions.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
3.
If I need assistance using MARS I:
use the MARS Portal user guides on the QRA website
use WalkMe (the
need help
button in MARS)
ask my QRA Regional Liaison Officer
log a support ticket via support@qra.qld.gov.au
usually figure it out by myself.
Other (please specify)
4.
If you use the MARS Portal user guides on the QRA website, please identify the extent to which you agree or disagree with the following statements.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
The user guides are easy to follow.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I prefer to view the user guides online.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I prefer to print the user guides.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
The user guides always contain the information I am looking for.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
The user guides have too much information.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Please share any other feedback on the user guides.
5.
If you use WalkMe (the
need help
menu in MARS), please identify the extent to which you agree or disagree with the following statements.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
WalkMe is easy to follow.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
WalkMe gives me confidence I will be able to complete a task at the time I am ready to do so.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
WalkMe guidance is clear enough for any new user to follow.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I use WalkMe on a regular basis.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I find it easy to locate the relevant walk-through from the
need help
menu in MARS.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Please share any other feedback on WalkMe.
6.
If you have logged a support ticket with QRA in relation to MARS, please identify the extent to which you agree or disagree with the following statements.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I am satisfied with the time frame to resolve my ticket.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I am satisfied with the resolution that was provided to me.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
I experienced clear communication throughout the resolution of my ticket.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
N/A
Please share any other feedback on your support ticket experience.
7.
What would be your number one recommendation for an improvement to MARS?