SurveyMonkey Powered Online Survey

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About Citizens:

As a local, member-owned Cooperative, we provide and support Internet, TV, and telephone services. We also offer Home Security & Automation services authorized by the Department of Criminal Justice (DCJS #11-9804).

Citizens' Business Solutions offers global connectivity with symmetrical business Ethernet, Hosted Phone solutions, Security, Surveillance, and Access Control Systems.

Citizens is located at 220 Webbs Mill Road in Floyd.

Lobby and drive-up hours are 8 am - 6 pm Monday - Friday; 9 am - 1 pm on Saturday.

We need your prompt assistance to demonstrate the need for

broadband in your community.

We are exploring an option to expand our services to the residents along our fiber route in portions of Montgomery County. Should it be financially feasible to build a fiber network in your community, we could offer you Gigabit Internet service (1Gbps or 1,000Mbps speed). Would you be interested?

Please complete a short survey by midnight March 1, 2021

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* 1. Contact Information

Name:

Phone Number:

Email Address:

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* 2. Address

Street Address:

City:

Zip Code:

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* 3. What is your age?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

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* 4. What term best describes your employment status?

Employed full-time

Employed part-time

Self-employed

Unemployed

Retired

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* 5. Do you have Internet access at this home/location?

Yes. I am completely satisfied with my Internet connection.

Yes, but it does not meet my needs and/or it is unreliable.

No, but I would pay for Internet access if it were available/more reliable.

No. I am not interested in having an Internet connection.

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* 6. If you do have Internet service, what do you have?

DSL (e.g. from Verizon or CenturyLink; comes via a cable and router box)

Satellite Internet (e.g. ViaSat, Exede, Wildblue, or Huges.net; comes via dish outside the house)

Cable modem (e.g. Cox Cable, Comcast, or Shentel)

LTE mobile or in-home hot-spot (e.g. AT&T, Verizon, US Cellular, T-Mobile, or Sprint wireless; if you get service through your phone and share to other devices)

WISP (e.g. All Points Broadband; fixed wireless via outside antennae, not a dish)

Other (please specify)

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* 7. Are there any children K-12 living at this home address?

Yes

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* 8. Is anyone at this household taking college courses or job training online?

Yes

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* 9. Does anyone at this household use the Internet to work from home (i.e. telework or telecommute)?

Yes

No, but I would if I had Internet access/better access at home

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* 10. Does anyone at this home operate a home-based business?

Yes

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* 11. Do you own a business?

Yes

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* 12. For what do you use the Internet at this address? (Check all that apply)

Browsing (i.e. looking at websites)

Business (i.e. telework, or telecommute)

Music Streaming (e.g. iHeart Radio, Spotify)

News

Online Shopping

Pay bills, or banking

Search for work

Social Media (e.g. Facebook, Twitter)

Telehealth (i.e. doctor visit by Internet)

Video & Phone calls via the Internet (e.g. Skype)

Video Games

Video Streaming (e.g. Netflix, YouTube)

Nothing - current connection meets my needs

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* 13. What would you like to be able to do online at this location/home that you can't with your current connection? (Check all that apply)

Nothing -current connection meets my needs

Work from home (i.e. telework or telecommute)

Online education and training

Audio/video streaming

Video/web conferencing

Transmit large data files

Healthcare communications/monitoring

Financial/banking transactions

Online shopping

Other

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* 14. General comments:

Thank you for your participation in helping Citizens bring technology to your community.