2021 Sage 100 Software Services Survey

We want to make sure that you are receiving the absolute best services from DWD Technology Group. Your valuable feedback provides us with the opportunity to improve your experience. We are eager to listen!

	Very Good	Good	Neutral	Poor	Very Poor
Response time	Response time Very Good	Response time Good	Response time Neutral	Response time Poor	Response time Very Poor
Knowledge and expertise	Knowledge and expertise Very Good	Knowledge and expertise Good	Knowledge and expertise Neutral	Knowledge and expertise Poor	Knowledge and expertise Very Poor
Listening and understanding my need	Listening and understanding my need Very Good	Listening and understanding my need Good	Listening and understanding my need Neutral	Listening and understanding my need Poor	Listening and understanding my need Very Poor
Value of services compared to fees charged	Value of services compared to fees charged Very Good	Value of services compared to fees charged Good	Value of services compared to fees charged Neutral	Value of services compared to fees charged Poor	Value of services compared to fees charged Very Poor
Time to resolve issue	Time to resolve issue Very Good	Time to resolve issue Good	Time to resolve issue Neutral	Time to resolve issue Poor	Time to resolve issue Very Poor
Communication and follow up regarding the support issue	Communication and follow up regarding the support issue Very Good	Communication and follow up regarding the support issue Good	Communication and follow up regarding the support issue Neutral	Communication and follow up regarding the support issue Poor	Communication and follow up regarding the support issue Very Poor
Professionalism and friendliness	Professionalism and friendliness Very Good	Professionalism and friendliness Good	Professionalism and friendliness Neutral	Professionalism and friendliness Poor	Professionalism and friendliness Very Poor

Very Good

Good

Neutral

Poor

Very Poor

Response time

Response time Very Good

Response time Good

Response time Neutral

Response time Poor

Response time Very Poor

Knowledge and expertise

Knowledge and expertise Very Good

Knowledge and expertise Good

Knowledge and expertise Neutral

Knowledge and expertise Poor

Knowledge and expertise Very Poor

Listening and understanding my need

Listening and understanding my need Very Good

Listening and understanding my need Good

Listening and understanding my need Neutral

Listening and understanding my need Poor

Listening and understanding my need Very Poor

Value of services compared to fees charged

Value of services compared to fees charged Very Good

Value of services compared to fees charged Good

Value of services compared to fees charged Neutral

Value of services compared to fees charged Poor

Value of services compared to fees charged Very Poor

Time to resolve issue

Time to resolve issue Very Good

Time to resolve issue Good

Time to resolve issue Neutral

Time to resolve issue Poor

Time to resolve issue Very Poor

Communication and follow up regarding the support issue

Communication and follow up regarding the support issue Very Good

Communication and follow up regarding the support issue Good

Communication and follow up regarding the support issue Neutral

Communication and follow up regarding the support issue Poor

Communication and follow up regarding the support issue Very Poor

Professionalism and friendliness

Professionalism and friendliness Very Good

Professionalism and friendliness Good

Professionalism and friendliness Neutral

Professionalism and friendliness Poor

Professionalism and friendliness Very Poor

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Understands my future goals and business plans	Understands my future goals and business plans Strongly Agree	Understands my future goals and business plans Agree	Understands my future goals and business plans Neutral	Understands my future goals and business plans Disagree	Understands my future goals and business plans Strongly Disagree
Is proactive in helping me plan our future technology needs	Is proactive in helping me plan our future technology needs Strongly Agree	Is proactive in helping me plan our future technology needs Agree	Is proactive in helping me plan our future technology needs Neutral	Is proactive in helping me plan our future technology needs Disagree	Is proactive in helping me plan our future technology needs Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Understands my future goals and business plans

Understands my future goals and business plans Strongly Agree

Understands my future goals and business plans Agree

Understands my future goals and business plans Neutral

Understands my future goals and business plans Disagree

Understands my future goals and business plans Strongly Disagree

Is proactive in helping me plan our future technology needs

Is proactive in helping me plan our future technology needs Strongly Agree

Is proactive in helping me plan our future technology needs Agree

Is proactive in helping me plan our future technology needs Neutral

Is proactive in helping me plan our future technology needs Disagree

Is proactive in helping me plan our future technology needs Strongly Disagree

10 - Extremely Likely

1 - Not Likely at All

10 - Extremely Likely

1 - Not Likely at All

	Very Effectively	Effectively	Neutral	Ineffectively	Very Ineffectively	N.A.
Warehouse efficiency	Warehouse efficiency Very Effectively	Warehouse efficiency Effectively	Warehouse efficiency Neutral	Warehouse efficiency Ineffectively	Warehouse efficiency Very Ineffectively	Warehouse efficiency N.A.
Manufacturing efficiency	Manufacturing efficiency Very Effectively	Manufacturing efficiency Effectively	Manufacturing efficiency Neutral	Manufacturing efficiency Ineffectively	Manufacturing efficiency Very Ineffectively	Manufacturing efficiency N.A.
Fixed asset tracking	Fixed asset tracking Very Effectively	Fixed asset tracking Effectively	Fixed asset tracking Neutral	Fixed asset tracking Ineffectively	Fixed asset tracking Very Ineffectively	Fixed asset tracking N.A.
Financial reporting	Financial reporting Very Effectively	Financial reporting Effectively	Financial reporting Neutral	Financial reporting Ineffectively	Financial reporting Very Ineffectively	Financial reporting N.A.
Customer Relationship Management	Customer Relationship Management Very Effectively	Customer Relationship Management Effectively	Customer Relationship Management Neutral	Customer Relationship Management Ineffectively	Customer Relationship Management Very Ineffectively	Customer Relationship Management N.A.

Very Effectively

Effectively

Neutral

Ineffectively

Very Ineffectively

N.A.

Warehouse efficiency

Warehouse efficiency Very Effectively

Warehouse efficiency Effectively

Warehouse efficiency Neutral

Warehouse efficiency Ineffectively

Warehouse efficiency Very Ineffectively

Warehouse efficiency N.A.

Manufacturing efficiency

Manufacturing efficiency Very Effectively

Manufacturing efficiency Effectively

Manufacturing efficiency Neutral

Manufacturing efficiency Ineffectively

Manufacturing efficiency Very Ineffectively

Manufacturing efficiency N.A.

Fixed asset tracking

Fixed asset tracking Very Effectively

Fixed asset tracking Effectively

Fixed asset tracking Neutral

Fixed asset tracking Ineffectively

Fixed asset tracking Very Ineffectively

Fixed asset tracking N.A.

Financial reporting

Financial reporting Very Effectively

Financial reporting Effectively

Financial reporting Neutral

Financial reporting Ineffectively

Financial reporting Very Ineffectively

Financial reporting N.A.

Customer Relationship Management

Customer Relationship Management Very Effectively

Customer Relationship Management Effectively

Customer Relationship Management Neutral

Customer Relationship Management Ineffectively

Customer Relationship Management Very Ineffectively

Customer Relationship Management N.A.

	Yes - Definitely	Not Sure	No - We're Doing Fine
Move to the Cloud - Need ability to work from anywhere	Move to the Cloud - Need ability to work from anywhere Yes - Definitely	Move to the Cloud - Need ability to work from anywhere Not Sure	Move to the Cloud - Need ability to work from anywhere No - We're Doing Fine
Reduce Paper Billing - Need for e-invoicing or customer payment portal	Reduce Paper Billing - Need for e-invoicing or customer payment portal Yes - Definitely	Reduce Paper Billing - Need for e-invoicing or customer payment portal Not Sure	Reduce Paper Billing - Need for e-invoicing or customer payment portal No - We're Doing Fine
Better Reporting Tools - Need real time data on the health of my business	Better Reporting Tools - Need real time data on the health of my business Yes - Definitely	Better Reporting Tools - Need real time data on the health of my business Not Sure	Better Reporting Tools - Need real time data on the health of my business No - We're Doing Fine
Reduce Time on Collections - Need for automated collections management	Reduce Time on Collections - Need for automated collections management Yes - Definitely	Reduce Time on Collections - Need for automated collections management Not Sure	Reduce Time on Collections - Need for automated collections management No - We're Doing Fine
Better Security - Need to protect network & data from increased security threats	Better Security - Need to protect network & data from increased security threats Yes - Definitely	Better Security - Need to protect network & data from increased security threats Not Sure	Better Security - Need to protect network & data from increased security threats No - We're Doing Fine

Yes - Definitely

Not Sure

No - We're Doing Fine

Move to the Cloud - Need ability to work from anywhere

Move to the Cloud - Need ability to work from anywhere Yes - Definitely

Move to the Cloud - Need ability to work from anywhere Not Sure

Move to the Cloud - Need ability to work from anywhere No - We're Doing Fine

Reduce Paper Billing - Need for e-invoicing or customer payment portal

Reduce Paper Billing - Need for e-invoicing or customer payment portal Yes - Definitely

Reduce Paper Billing - Need for e-invoicing or customer payment portal Not Sure

Reduce Paper Billing - Need for e-invoicing or customer payment portal No - We're Doing Fine

Better Reporting Tools - Need real time data on the health of my business

Better Reporting Tools - Need real time data on the health of my business Yes - Definitely

Better Reporting Tools - Need real time data on the health of my business Not Sure

Better Reporting Tools - Need real time data on the health of my business No - We're Doing Fine

Reduce Time on Collections - Need for automated collections management

Reduce Time on Collections - Need for automated collections management Yes - Definitely

Reduce Time on Collections - Need for automated collections management Not Sure

Reduce Time on Collections - Need for automated collections management No - We're Doing Fine

Better Security - Need to protect network & data from increased security threats

Better Security - Need to protect network & data from increased security threats Yes - Definitely

Better Security - Need to protect network & data from increased security threats Not Sure

Better Security - Need to protect network & data from increased security threats No - We're Doing Fine

10 - Extremely Important

1 - Not Important at All

10 - Extremely Important

1 - Not Important at All

2021 Sage 100 Software Services Survey

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* 1. Please provide your name and email to enter the $100 Amazon Gift Card drawing.

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* 2. When did you last receive Software support?

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* 3. Please evaluate DWD Technology Group in the following areas based on your experience.

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* 4. Indicate how much you agree with the following statements regarding DWD Technology Group.

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* 5. How likely are you to recommend DWD Technology Group to a friend or colleague?

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* 6. What do you appreciate most about DWD Technology Group providing Software Services to your organization?

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* 7. If DWD Technology Group could do one thing better, what would it be?

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* 8. How effectively are you using your Sage 100 ERP system for the following:

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* 9. Does your business have any of the following needs?

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* 10. What technology/business challenge is your organization experiencing and would like to resolve.

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* 11. How important is it for you to move your applications to the cloud over the next 3 years?

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* 12. How valuable do you find DWD's monthly Sage 100 software tip and newsletter emails?