Digitisation in Water Utilities

IWA has launched a Digital Water Programme to support utilities and all our members to embrace the opportunity of digital tools through sharing experiences, inviting non-water stakeholders to contribute and co-create future solutions to our challenges. One activity is to develop a white paper tentatively titled “The Digital Journey: Charting the Digital Maturity Curve for Water & Wastewater”, which will provide an overview of the digital journey in the water and wastewater sector, lessons from the ground on taking part in the digital journey, and the future trends which hold the promise for the sector. The paper, collecting inputs from a wide array of members and powered up by Xylem, will be launched during the 16th IWA Leading Edge Conference on Water and Wastewater Technologies (LET) from 10-14 June 2019 in Edinburgh, Scotland.

The below survey will provide further insights for the paper and should take about 5 minutes to complete. Please note - all data collected through this survey is kept confidential . Thank you for your input!

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* 1. Please provide us with your contact information

Your name *

Name of your utility

Job title

Country

Email Address *

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* 2. Where would you place your organization on the Gartner, Inc. Data and Analytics Maturity Model (see figure below)?

Level of digital adoption

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. Based on your level, what are some lessons or tips you would give to your fellow utility peers as they look to deploy digital technologies?

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* 4. How do digital water technology solutions create value? Check all that apply

Decreased operational expenditure

Decreased/avoided capital expenditure

New revenue models

Increased revenue

Increased workforce efficiencies

Increased governance

Increased customer engagement & satisfaction

Becoming an industry leader

Increased certainty of environmental compliance

Increased resilience

Other (please specify)

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* 5. What is your biggest barrier when pursuing a digital technology project? Check all that apply

Insufficient funding and/or resources

Concerns on security

Concerns on integration with legacy systems

Lack of digital as a strategic priority

Lack of organisational capabilities to deploy digital

Lack of clarity on value proposition

Lack of clarity on deployment process

Culture is unwilling to change

Concerns on legislation and/or regulations

Other (please specify)

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* 6. Which three types of digital solutions are top of mind for your organisation? Select the top 3

Intelligent equipment (smart pumps, mixers, meters, etc.)

Data infrastructure and communications network

Control systems (SCADA, etc.)

Hydrologic modelling

Asset management and pipeline inspection

Analytics for decision support

Analytics for automated operations

Customer engagement (Dropcountr, WaterSmart, AI Chatbots, etc.)

Other (please specify)

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* 7. What resources do you use in learning about digital water technology solutions? Check all that apply

Industry associations

Technology providers

Industry peers

Consultants

Academics

Industry publications

None of the above

Other (please specify)

Digitisation in Water Utilities

Question Title

* 1. Please provide us with your contact information

Question Title

* 2. Where would you place your organization on the Gartner, Inc. Data and Analytics Maturity Model (see figure below)?

Question Title

* 3. Based on your level, what are some lessons or tips you would give to your fellow utility peers as they look to deploy digital technologies?

Question Title

* 4. How do digital water technology solutions create value? Check all that apply

Question Title

* 5. What is your biggest barrier when pursuing a digital technology project? Check all that apply

Question Title

* 6. Which three types of digital solutions are top of mind for your organisation? Select the top 3

Question Title

* 7. What resources do you use in learning about digital water technology solutions? Check all that apply

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* 8. What are the key questions related to digital water that the industry still needs to address?