WellSense Provider Directory Survey

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* 1. Which WellSense Health Plan are you a member of?

MassHealth Medicaid

Massachusetts QHP

New Hampshire Medicaid

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* 2. Please select one of the following statements which best describes why you visited our online Find a Doctor, Hospital, or Pharmacy site:

I knew the name of the provider and wanted to see if the provider was in the WellSense Health Plan network.

I did not know the name of a provider so I was trying to find one (I knew the specialty for which I needed to find a provider).

I wanted the names of several providers in a particular specialty.

I was looking for a hospital.

None of the above.

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* 3. If you answered "None of the above," please briefly describe why you visited our online Find a Doctor, Hospital, or Pharmacy site.

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* 4. Was the information you were looking for (select one):

Easy to find

Difficult to find

Neither easy nor difficult to find

Couldn’t find the information I was looking for

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* 5. Was the type easy to read?

Yes

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* 6. Were the directions easy to follow?

Yes

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* 7. Was the information easy to understand?

Yes

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* 8. If you did not find the information easy to understand, please briefly explain the difficulty you had.

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* 9. Was the information in your preferred language?

Yes

WellSense Provider Directory Survey

Question Title

* 1. Which WellSense Health Plan are you a member of?

Question Title

* 2. Please select one of the following statements which best describes why you visited our online Find a Doctor, Hospital, or Pharmacy site:

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* 3. If you answered "None of the above," please briefly describe why you visited our online Find a Doctor, Hospital, or Pharmacy site.

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* 4. Was the information you were looking for (select one):

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* 5. Was the type easy to read?

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* 6. Were the directions easy to follow?

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* 7. Was the information easy to understand?

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* 8. If you did not find the information easy to understand, please briefly explain the difficulty you had.

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* 9. Was the information in your preferred language?

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* 10. If the information was not in your preferred language, what is your preferred language?

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* 11. We want to improve our online Find a Doctor, Hospital, or Pharmacy site, so please share any suggestions you may have.