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Respond to each question based on how frequently you experience each behavior while listening.

Responses are anonymous and these data are for your personal use only.

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* 1. Tune out people who say something you don't agree with or don't want to hear? 

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* 2. Concentrate on what is being said even if you are not really interested?

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* 3. Assume you know what the speaker is going to say and stop listening?

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* 4. Repeat in your own words what the talker has just said?

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* 5. Listen to other person's viewpoint even if it differs from yours?

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* 6. Learn something from each person you meet, even if it is ever so slight?

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* 7. Find out what words meant when they are used in ways not familiar to you?

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* 8. Form a rebuttal in your head when the speaker is talking?

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* 9. Give the appearance of listening when you aren't?

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* 10. Daydream while the speaker is talking?

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* 11. Listen to the whole message- what the speaker is saying verbally and nonverbally?

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* 12. Recognize that words don't mean the same thing to all people? 

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* 13. Listen to only what you want to hear, blotting out the speaker's whole message?

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* 14. Look at the person who is speaking?

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* 15. Concentrate on the speaker's meaning rather than how they look?

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* 16. Know which words and phrases you respond to emotionally?

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* 17. Think about what you want to accomplish with your communication?

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* 18. Plan the best time to say what you want to say?

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* 19. Think about how the other person might react to what you say?

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* 20. Consider the best way to make your communication (written, spoken , phone, bulletin board, memo, etc.) work?

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* 21. Think about what kind of person you're talking to (worries, hostile, disinterested, rushed, shy, stubborn, impatient, etc.)?

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* 22. Interrupt the speaker while they are still talking?

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* 23. Think, "I assumed they would know that."? 

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* 24. Allow the speaker to vent their feelings toward you without becoming defensive?

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* 25. Practice regularly to increase your listening effectiveness?

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* 26. Take notes when necessary to help you remember?

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* 27. Hear noises without being distracted by them?

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* 28. Listen to the speaker without judging or criticizing?

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* 29. Restate instructions and messages to be sure you understand correctly?

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* 30. Paraphrase what you believe the speaker is feeling?

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