Client Feedback Questionnaire

Charles Hoile Solicitors

As part of our commitment to improving the service we provide, we send this feedback questionnaire to our clients. We would be grateful if you could help us by completing this form. Please be assured that this survey is completely confidential and we will not know who has taken part.

Question Title

* 1. How satisfied were you with our overall level of service?

Very Satisfied

Fairly Satisfied

Undecided

Fairly Dissatisfied

Very Dissatisfied

Question Title

* 2. Did we give you information and advice that was easy to understand?

Very Easy

Fairly Easy

Undecided

Fairly Difficult

Very Difficult

Question Title

* 3. How informative did you find our staff?

Very Good

Fairly Good

Undecided

Fairly Poor

Very Poor

Question Title

* 4. How well did we keep you up-to-date with progress?

Very Well

Fairly Well

Undecided

Fairly Poor

Very Poor

Question Title

* 5. How well did we listen to what you had to say?

Very Well

Fairly Well

Undecided

Fairly Poor

Very Poor

Question Title

* 6. Did we treat you fairly at all times?

Yes

I don't know

Question Title

* 7. Would you recommend us to someone else if they required legal help or advice?

Certain to

Likely to

Undecided

Unlikely to

Certain not to

Question Title

* 8. Please tell us how you heard about the firm.

I'm an existing client

Recommendation by friends/family

Recommendation from professional

Internet search

Other (please specify)

Thank you for completing this questionnaire. Your responses are completely confidential If you wish to contact us please email the practice manager amaspero@hoiles.co.uk or phone 01635 45595