Hanover & District Hospital Patient Satisfaction Survey

HDH is dedicated to providing our patient satisfaction surveys in a format that all Ontarians can use and understand under the Accessibility for Ontarians with Disabilities Act (AODA).
We would like to inform you that if the format presented here does not meet your disability needs, there is an accessible format available upon request.  Please speak to a healthcare provider.

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* 1. Did you have confidence and trust in the nurses and doctors/surgeons treating you?

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* 2. When you had important questions to ask, did you get answers you could understand that addressed your concerns?

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* 3. In general, if you were in need of help, was the time you waited for assistance reasonable?

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* 4. Did you see the healthcare provider clean their hands before performing care on you?

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* 5. If any new medications were prescribed or ordered for you, did someone explain how to take the new medication?

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* 6. Did you feel you were treated with respect and dignity while you were in hospital?

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* 7. Were you included in decisions about your care?

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* 8. Were there any barriers (physical, language, accessibility) that made it difficult to access services? (Please comment below if there were barriers)

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* 9. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after your left the hospital?

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* 10. How would you rate your experience with your nurses?

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* 11. How would you rate your experience with your surgeons/doctors?

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* 12. Did you find the hospital environment clean and comfortable?

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* 13. Overall, how would you rate the care and services you received at the Hanover & District Hospital?

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* 14. Is there anything we could have done better?

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* 15. Is there anything we did well?

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