Harman Luxury Audio Customer Survey

1.When compared to other suppliers of simlar products, how do we rank overall as a valued partner?

Please provide additional information to better understand why you ranked Harman where you did

2.As it pertains to ease of doing business with us as a supplier, how do we rank overall as a partner who has adapted our business to best serve you?

Please provide ways we can improve the ease of doing business with your company

3.As it pertains to order management and timeliness of delivery of your purchase orders, how do we rank overall?

Please provide some examples of why you ranked us where you did and how we can improve in this crucial area of our partnership.

4.As it pertain to the sales support we provide you as a dealer of our products, how do we compare with your other suppliers?

Please provide suggestions on what we can do to better serve you as a sales organization.

5.As it pertains to technical support to you and your installers, how do we rank overall as a partner who provides the knowledge and training support to improve the efficiency of your installation business?

Please provide suggestions on how we can better serve you.

6.As it pertains to the quality of the products we build for you and your customers, how do we rank overall as a supplier?

Please provide some feedback as to why you ranked us where you did.

7.As it pertains to innovation and leading-edge technologies, how do we rank overall as a supplier who brings you unique and relevant products?

Please suggest some ideas as to how we can work with you to develop products that are more relevant to you and your customers.

8.As it pertains to marketing and providing you with the assets and collateral to showcase our products and services alongside your company, how do we rank overall?

Please provide suggestions how we can help you with the marketing of your company.

9.As it pertains to our overall support of your company, how likely would you recommend us to another dealer looking for a supplier of luxury audio products?

Please provide some additional insight as to your likelihood to recommend us.

10.If there was one thing Harman could do to improve our relationship with you as our valued partner, what would that be and why?