Shopping basket and online account feedback

The following questions relate to creating an online account on the Department for Continuing Education’s website and purchasing courses through our shopping basket and online payment process.

Question Title

* 1. When creating your account for the first time, how clear was the process?

Very clear

Clear

Neither clear nor unclear

Unclear

Very unclear

Question Title

* 2. How clear was the process of 'checking out', i.e. paying for the courses in your shopping basket?

Very clear

Clear

Neither clear nor unclear

Unclear

Very unclear

Question Title

* 3. If you have enrolled online on Department's courses in the past, how does this new online process of enrolment and payment compare to your past experience? (If you are enrolling online for the first time with the Department, please go to Question 4.)

Much improved

Improved

About the same

Worse

Much worse

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* 4. Overall, how do you rate your experience of enrolling online?

Excellent

Good

Average

Poor

Very poor

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* 5. Please let us have any comments realted to your experience of using the online enrolment process.

Question Title

* 6. Did you feel comfortable using the new system?

Very comfortable

Comfortable

Neither comfortable nor uncomfortable

Uncomfortable

Very uncomfortable

Question Title

* 1. When creating your account for the first time, how clear was the process?

Question Title

* 2. How clear was the process of 'checking out', i.e. paying for the courses in your shopping basket?

Question Title

* 3. If you have enrolled online on Department's courses in the past, how does this new online process of enrolment and payment compare to your past experience? (If you are enrolling online for the first time with the Department, please go to Question 4.)

Question Title

* 4. Overall, how do you rate your experience of enrolling online?

Question Title

* 5. Please let us have any comments realted to your experience of using the online enrolment process.

Question Title

* 6. Did you feel comfortable using the new system?

Question Title

* 7. If you were concerned in anyway about using our online payment system, what could we do to improve the experience?