Winter 2025 - Secret Shopper BUSINESS Sign Up Form

Registration

The Whistler Chamber’s Secret Shopper Program is back! Set your business on the path to providing excellent service experiences by enrolling in our eight-week program this summer. Shopping will take place between January 13th and March 9th, 2025.

By registering for this program, your business will enjoy:
- Measurable, constructive feedback leading to improved service levels.
- Recognition for top performers! Top scoring businesses will be awarded with staff prizes and will be featured in Chamber social posts and local media.
- The top-scoring business will be named a finalist for the Service Excellence Award at next fall's Whistler Excellence Awards!

Businesses will enjoy comprehensive weekly reports that help them assess their team’s performance and opportunities for improvement.

The scoring criteria is based on content covered in The ABC's of Service Excellence training course.

Click here for a sample of the shoppers' scorecard *subject to change
Click here for a sample of the complete shoppers' report *subject to change

Complete the form below to register. If you would like to register more than one business in the Secret Shopper Program, please submit a unique form for each. The registration deadline for this program is December 20th, 2024

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* 1. Business Name

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* 2. Business Sector

Accommodation

Activities

Café, Diners & Bars (fast service)

Restaurants & Pubs (sit-in)

Retail

Services

Other (please specify)

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* 3. Who is your primary contact for the program?

Name

Email Address

Phone Number

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* 4. Up to three additional individuals can receive shopper reports. Please list their email addresses below.

Email #1

Email #2

Email #3

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* 5. Would you like "In Person" or "Telephone" shops?

In-person only

Telephone only

Mix of in-person visits and telephone shops (half each).

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* 6. Which location (and street address) do you want to be shopped? AND/OR which telephone number do you want to have shopped?

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* 7. What are your operating hours?

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* 8. At peak staffing levels, how many employees does your business typically have? We want to know how many workers you have in total, not how many are on-duty at any given time.

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* 9. What do Secret Shoppers need to know about your business? (Nature of business, values, services provided)

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* 10. Please share your goals for your participation in this program. Are there specific aspects of your business you would like shoppers to focus on?

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* 11. For which program tier are you signing up? Click here for a full breakdown of the options.

Sampler – $350 +GST | Get a taste of the Secret Shopper program over a reduced four-week period.

Classic – $650 +GST | Strive to improve your business' service levels over the full eight-week program.

Premium – $750 +GST | Take your service to another level! Customize your shopper assessments to hone in on specific service elements.

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* 12. If purchases are required to provide a true customer service experience for the shopper, businesses must supply shoppers with gift certificates that cover the purchase or experience for two, including tip (when applicable). Will you be providing gift certificates? (please DON'T indicate gift certificates are for the Secret Shopper Program, as that may give shoppers away. Gift certificates should be tested and confirmed to be working by your team prior to being delivered to the Chamber office).

Yes - I will be providing four gift cards to the Chamber by Friday, January 3rd, 2025 for use during term 1 of the Secret Shopper Program. Only choose this response if you answered "Sampler" in question 10.

Yes - I will be providing eight gift cards to the Chamber by Friday, January 3rd, 2025 for use in the full Secret Shopper Program.

Yes - I will be providing four gift cards to the Chamber by Friday, January 3rd, 2025 for use in the Secret Shopper Program which will be used on alternating weeks.

No - I will not provide gift cards as they are not required.

Notes