Help Us Improve Access to Free Basic Services

The Free Basic Services (FBS) program is an initiative designed to support individuals and families facing financial hardship by providing essential utilities that ensure a basic standard of living. This program is funded by national tax revenues, a reflection of the contributions made by hardworking taxpayers. Your participation in this survey will help us assess the effectiveness of FBS, ensuring it continues to benefit those in need.
1.The purpose of this survey is to gather information about your knowledge and experience with the Indigent Social Grant provided by your City. Your participation is completely voluntary and would be greatly appreciated. Please note that you are not obligated to answer any questions that make you feel uncomfortable, and you can withdraw from the survey at any time. Do you consent to participate in this survey?
2.Which suburb do you reside in?
3.Do you know who your ward councillor is?
(If yes, please provide their name.)
4.What is your age?
5.Does your household have a combined income of less than R6,000 per month?
(This includes the total salary of any working individuals in your home.)
6.Are you aware of the Free Basic Services (FBS) your community is entitled to?
7.Are you currently registered for Free Basic Services?
8.If not, what has prevented you from registering?
(Select all that apply)
9.How easy was it to find information about Free Basic Services in your community?
10.What challenges have you faced in the FBS registration process?
(Please elaborate if applicable)
11.How satisfied are you with the services provided under the Free Basic Services programme?
12.What improvements would you suggest to make the registration process easier? (Please provide suggestions)
13.Would you recommend the Free Basic Services programme to others in your community?
14.Would you like to share your contact details for further feedback on the survey and to receive updates on related work Indigent Social Grant? If yes, please provide: name and surname, cell number and email address.