This survey can be completed in 5 to 10 minutes.
 
This survey will help us assess the current status of high-speed Internet service availability and subscription for businesses and community anchor institutions. This will help us determine and recommend improvements to broadband stakeholders, such as providers and local governments. Thank you for helping us gather this important information. For more information please contact David Espinoza at david.espinoza@valleyvision.org.
 
This survey was developed based on broadband business surveys from other broadband consortia including the Central Coast Broadband Consortium, North Coast North Bay Broadband Consortium, Northeastern California Connect Consortium, and Upstate California Connect Consortium.

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* 1. Please provide your business address where you either have or would like to have Internet.

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* 2. Which of the following classifications best describes your business/organization type?

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* 3. How many years have you operated in your current town?

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* 4. In what type of building does your business/organization operate?

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* 5. How many employees do your business/organization have?

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* 6. Does your business/organization have access to an Internet connection through which it does or can conduct business communications or transactions?

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* 7. How many electronic devices in your business are connected to the Internet?

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* 8. Does your business have a website?

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* 9. Who is your Internet provider?

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* 10. How did you learn about your Internet service provider and its Internet offer? Why did you choose this provider?

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* 11. To what ADVERTISED Internet speeds are you subscribed?

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* 12. How much are you currently monthly paying for your Internet service?

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* 13. Did you pay an additional installation fee?

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* 14. How would you describe your Internet speed?

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* 15. Rate (from 1 "not at all important" to 5 "very important") how relevant your Internet service is to the following aspects of your business:

  1 2 3 4 5
Ability to achieve your strategic goals
Improving competitiveness
Improving operational efficiency
Ability to reach more customers
Ability to interact with vendor/partners

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* 16. Which technology do you use for your main, primary Internet connection?

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* 17. Do you use a backup or secondary Internet connection?

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* 18. Do you purchase Internet services in bundle with other services?

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* 19. Rate the performance (from 1 "very poor performance" to 5 "excellent performance") of your current Internet service based on the following parameters:

  1 2 3 4 5
Speed
Reliability
Affordability
Customer service and technical support

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* 20. Does your Internet provider offer a faster speed than your current subscription?

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* 21. About how often have you experienced an outage in your Internet service in the past 12 months?

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* 22. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $50 per month?

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* 23. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $100 per month?

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* 24. Rate the added benefit (from 1 "no added benefit" to 5 "a lot of added benefit") that access to Internet, or access to a faster and more reliable connection, would have on the following aspects of your business/organization?

 
Sales
Communications
Operating costs 
Staffing 
Revenue

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* 25. Would your need for broadband motivate you to relocate your business to a location that had higher-speed broadband available?

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