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* 1. How likely is it that you would recommend Pets First to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 2. Overall, how satisfied or dissatisfied are you with Pets First?

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* 3. Which of the following words would you use to describe our services? Select all that apply.

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* 4. How well do our services meet your needs?

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* 5. How would you rate the quality of our services?

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* 6. How would you rate the value that is charged for our services?

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* 7. How responsive have we been to your questions or concerns about our services?

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* 8. How long have you been a customer of Pets First?

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* 9. How likely are you to use our services in the future?

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* 10. Do you have any other comments, questions, or concerns?

T