Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend Pets First to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with Pets First? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our services? Select all that apply. Reliable Empathetic Effective Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of our services? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the value that is charged for our services? Excellent Above average Average Below average Poor OK Question Title * 7. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How long have you been a customer of Pets First? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 9. How likely are you to use our services in the future? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE