The FDA’s Office of Regulatory Affairs (ORA) Ombudsman assists external and internal stakeholders who are unable to resolve problems directly with ORA. The Ombudsman will use this survey to obtain feedback to assess the needs of stakeholders which will improve the Ombudsman service. The ORA Ombudsman customer service survey does not replace existing formal complaint mechanisms and is not intended to measure satisfaction with ORA regulatory decisions.
Your participation / nonparticipation is completely voluntary, and your responses will not have an effect on your eligibility for receipt of any FDA services. Please do not provide any personally identifiable information within any questions on this survey. All data collected will be kept private to the fullest extent allowed by law.
OMB Control No. 0910-0360, expires 10/31/2023