Standard Parking Operations 2015 User Survey

1. Please answer the following questions regarding parking and shuttle service in University Circle.

When completing this survey, please consider the 2015 calendar year. This is an anonymous survey. Thank you for your time.

Question Title

1. Please identify yourself.

UH Employee

Case Employee

Other UCI Member Institution Employee

Student

Visitor

Other

Question Title

2. Please rank your level of satisfaction with the customer service provided by parking facility attendants and staff providing courtesy services, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

3. Please rank your level of satisfaction with the fairness of parking enforcement, including signage, ticketing, booting, and towing, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

Question Title

4. Please rank your level of satisfaction with the cleanliness of parking facilities, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

5. Please rank your level of satisfaction with your ability to utilize parking facilities via access cards, cash, or credit.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

6. Please rank your level of satisfaction with Standard Parking's responsiveness to customer questions or concerns, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

7. Please rank your level of satisfaction with the customer service provided by shuttle bus drivers, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

8. Please rank your level of satisfaction with the Next Bus tracking system, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

9. Please rank your level of satisfaction with the operator’s adherence to expected route times, i.e. Circle Link arrives at every stop every 20 minutes, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

10. Please rank your level of satisfaction with appropriate notification of shuttle route changes, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

11. Please rank your level of satisfaction with the cleanliness and comfort of the shuttle buses, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Question Title

12. Please rank your level of satisfaction with existing route plans, configurations, and timing, 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

Question Title

13. Please rank your level of satisfaction with parking system/shuttle system signage and user information, i.e. website information, brochures, etc., 1 being least satisfied and 5 being most satisfied.

	1	2	3	4	5	N/A
Level of Satisfaction	Level of Satisfaction 1	Level of Satisfaction 2	Level of Satisfaction 3	Level of Satisfaction 4	Level of Satisfaction 5	Level of Satisfaction N/A

Comments

Question Title

14. Is there anything else you'd like to share with us regarding parking, busing, or transportation in University Circle?